Installation Technician

About MediaNet AV:
MediaNet AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. We are dedicated to fostering a collaborative, supportive work environment where team members are valued and encouraged to grow. At MediaNet AV, you’ll be part of a team that delivers exceptional service and cutting-edge technology to clients, making a real impact in the AV industry.

Role Overview:
The Installation Technician plays a key role in supporting installation projects, training clients post-installation, and providing ongoing support as they use AV systems. This position involves hands-on installation tasks, technical configuration, and a commitment to customer satisfaction and quality service.

Key Responsibilities:

Installation

• Conduct on-site technical reviews before installation to create custom training guides for clients, including churches and businesses.

• Review system designs and Statements of Work (SOWs) for project preparation.

• Program system components, particularly Q-SYS and IP products, as part of the installation setup.

• Configure rack enclosures, cable management, and equipment as per system design at MediaNet AV’s office.

• Assist with cable scheduling, planning, and on-site installation tasks to ensure project accuracy.

Q-SYS Design and Integration

• Develop and review Q-SYS system designs, ensuring each component is well-integrated within the overall system.

Design & Review

• Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses.

Schematics & Cable Scheduling

• Create detailed project schematics and cable schedules to document cable paths and connections accurately.

Training

• Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use.

• Offer hands-on training and on-site assistance as needed.

Customer Support

• Respond to client inquiries via phone within the same day if possible and to emails within 24 hours.

• Provide support on complex service calls to assist support technicians as needed.

Post-Installation Duties

• Finalize schematics and cable schedules post-installation, delivering complete documentation to the client.

Personal and Professional Growth

• Set monthly and yearly personal development goals to continually improve technical skills and customer service capabilities.

Additional Responsibilities

• Perform other duties as assigned by the Project Manager.

Reporting Structure:
Reports directly to the Project Manager.

Qualifications:

• Strong technical skills with experience in AV installations, including Q-SYS systems and cable management.

• Effective communication skills for client training and technical support.

• Ability to work independently as well as part of a collaborative team.

• Detail-oriented and proactive in ensuring client satisfaction.

Benefits:
MediaNet AV offers a comprehensive benefits package, including:

• 401(k) plan with company match

• Health, vision, and dental insurance

• Paid time off and holidays