What are the responsibilities and job description for the Shipping & Customs Coordinator position at Medartis Inc. - United States?
At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.
The Shipping & Customs Coordinator serves as the primary owner for all inbound and outbound international shipments for the site. This role acts as the main point of contact for co-workers, logistics service providers and is responsible for coordinating shipments, resolving issues, and ensuring compliance with U.S. and international customs regulations. With increased tariff and customs complexity, this position plays a critical role in minimizing delays, controlling costs, supporting uninterrupted operations and ensuring proper clearance for all international shipments.
Your Responsibilities
The Shipping & Customs Coordinator serves as the primary owner for all inbound and outbound international shipments for the site. This role acts as the main point of contact for co-workers, logistics service providers and is responsible for coordinating shipments, resolving issues, and ensuring compliance with U.S. and international customs regulations. With increased tariff and customs complexity, this position plays a critical role in minimizing delays, controlling costs, supporting uninterrupted operations and ensuring proper clearance for all international shipments.
Your Responsibilities
- Serve as the site’s primary point of contact and subject matter owner for all domestic and international shipping activities, including issue resolution and escalation
- Coordinate, manage and archive documents of all inbound and outbound international shipments, ensuring timely and accurate delivery
- Prepare, review, and maintain required international shipping and customs documentation (commercial invoices, packing lists, certificates, etc.)
- Ensure compliance with U.S. Customs, international trade regulations, and company policies
- Monitor and address shipment delays, customs holds, tariff impacts, and clearance issues
- Partner with internal local and global teams (Supply Chain, Customer Service, Finance, and Operations) to support shipping needs and resolve concerns
- Communicate with freight forwarders, customs brokers, and external partners to ensure smooth shipment execution
- Track shipments, shipment performance, costs, and trends; identify opportunities for process improvement and cost savings
- Support audits, reporting, and recordkeeping related to international trade and customs compliance
- Stay current on changes to tariffs, trade regulations, and shipping requirements that may impact operations
- Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred
- 2–5 years of experience in international shipping, logistics, or customs coordination
- Hands-on experience working with international shipping processes strongly preferred
- Working knowledge of customs regulations, international trade compliance, and tariff considerations
- Strong problem-solving skills with the ability to manage issues through resolution
- Excellent communication and organizational skills
- Proficiency with shipping systems, ERP platforms (preferably SAP), and Microsoft Office tools