What are the responsibilities and job description for the Product Specialist position at MechMaxx?
About the Role
We’re looking for a Product Specialist who combines technical knowledge of machinery with excellent customer service skills. In this role, you’ll support customers by answering product questions, guiding setup, and assisting with troubleshooting. You’ll also act as a bridge between our U.S. and China teams to communicate with internal colleagues on technical and product-related matters.
About MechMaxx
Founded in 2019, MechMaxx is a fast-growing provider of high-quality, affordable machinery and equipment designed for hardworking individuals and businesses. Built on values of trust, dependability, and customer satisfaction, we serve a wide range of industries with a focus on delivering value without compromising on quality.
What We Offer
- Base salary of $85,000 - $100,000 plus quarterly performance-based bonuses
- Hybrid schedule (2 remote days/week)
- Health benefits, PTO, and more
- A supportive, mission-driven culture with opportunities for growth
What You’ll Do
- Provide product-focused support to customers via phone, email, and ticketing systems
- Assist with machine setup, operation, and troubleshooting
- Communicate in English with customers, and in Mandarin with internal China-based teams
- Coordinate with engineers and service teams to resolve warranty or technical issues
- Share product feedback and insights with R&D to support continuous improvement
- Support order updates, delivery coordination, and warranty claims
What We’re Looking For
- 2 years’ experience with machinery, tools, or industrial equipment (hands-on use, technical support, or related field)
- Fluency in Mandarin would be a plus
- Prior customer service or technical support experience
- Strong problem-solving, organizational, and communication skills
- Ability to explain technical concepts in clear, customer-friendly language
- Experience with tools like Zendesk or Gladly is a plus
- Bachelor’s degree preferred (or equivalent practical experience)
- U.S. work authorization required. We cannot offer sponsorships.
Salary : $85,000 - $100,000