HVAC Service Manager

HVAC SERVICE MANAGER

The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:

• Communicates and coordinates regularly with Service Dispatch Coordinator to ensure that HVAC technicians are being scheduled properly by skill level, efficiency and training requirements
• Recruits, interviews, hires and enables HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises, advises, and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews and provides support for HVAC technicians’ work to ensure quality meets established standards and safety requirements; makes recommendations as necessary and requested to improve quality and productivity
• Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company expectations
• Ensures that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Conducts group and one-on-one meetings with technicians as required for updates on company policies and procedures, training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
• Accurately input and update job details, service requests, and customer information into the company's software system, ensuring that the dispatch coordinator and other relevant personnel have access to real-time data for effective job management and coordination.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used, including inputting purchase orders, material and equipment order information, and any necessary contact information to enable the team to complete the requested work
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Ensures that required parts are ordered in timely fashion such that deadlines are met
• Monitors project and job budgets, goals and objectives to insure departmental profitability
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained; communicate any defects, repairs, and/or condition to the responsible party
• Prepares quotes as part of repair or new equipment requests by new and existing Customers; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Work with other departmental managers to meet company and inter-departmental project needs, requirements, goals and objectives

MINIMUM JOB REQUIREMENTS

The HVAC Service Manager should possess the following skills, characteristics and abilities:

• Excellent customer service and sales skills
• Five years HVAC Management related experience; or an equivalent combination of education and experience
• Some post-high school education from college, trade school or military
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
• Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required