What are the responsibilities and job description for the ON CALL HOME DELIVERY MANAGER position at Meals On Wheels People Inc?
Join the Movement! Make a Difference with Meals on Wheels People!
Join Meals on Wheels People, a community-founded organization with a 50-year legacy. We've been a lifeline for thousands of older adults in the Portland Metro Area, providing independence through weekly meal delivery and social connections. Our vibrant culture thrives on integrity, commitment, respect, inclusion, creativity, and teamwork. With over 20 centers spanning Multnomah, Washington, and Clark counties, our dedicated staff and volunteers ensure no adult over 60 goes hungry or experiences social isolation.
Join our On-Call Team: Your Time, Your Location!
We're on the lookout for passionate individuals to join our On-Call team. Work as a Home Delivery Coordinator managing the daily Home Delivery Program or as a Site/Kitchen Coordinator preparing dining services for our congregate meal participants. Here, flexibility is key! Choose the hours that suit you best and pick your preferred location. It's the perfect fit for those with spare hours who want to make a positive impact on the community.
Principal Duties and Responsibilities (Essential Functions)
Home Delivery Manager
- Manage on-time delivery of meals to home-bound participants following all standards developed by Meals on Wheels People.
- Schedule volunteer drivers for each route daily.
- Maintain route books with accurate delivery information on MOW participants; make adjustments as needed.
- Follow up with home delivery participant if the driver is unable to deliver the meal.
- Responsible for home delivery participant care, including reassessments, change of condition tracking and record maintenance; alert Service Coordinator and Site Manager as necessary regarding needs/high-risk clients.
- Perform Meals on Wheels delivery duties for routes lacking volunteer coverage.
- Assist Site Manager as necessary with responsive hunger relief services.
- Supplemental meals for clients with food insecurity.
- Meal services for partnerships and contracts.
- Ethnic meals.
- Programming in response to isolation.
- Assist in screening, registration, and training of volunteers.
- Maintain and update client and volunteer information
- Complete all required administrative tasks as assigned.
- Have knowledge of and support Meals on Wheels People agency wide events and fundraising initiatives.
- Participate in in-service training and attend required meetings.
- Support mission, vision, values and strategic plan of Meals on Wheels People, Inc.
- Other duties as assigned.
Education & Knowledge
- High School diploma or equivalent.
- Valid Food Handler’s Certification or ability to obtain within two weeks from date of hire.
- Current ServSafe certification or ability to obtain one within 18 months of hire.
- Valid driver’s license, auto insurance and transportation required.
- CPR certified or ability to obtain within 18 months from date of hire.
Skills, Abilities & Experience
- Proven experience to effectively manage, engage and retain volunteers.
- Bilingual/Bicultural English/Spanish, Vietnamese, Russian, Asian or African languages strongly preferred.
- Excellent organizational, record keeping, time management and multi-tasking skills including the ability to set priorities and be flexible to last-minute changes.
- Ability to work in a team environment and effectively communicate with diverse populations including minority, low income and persons with disabilities.
- Strong ability to problem solve and implement solutions.
- Proficient in computer applications and MS Office suite.
- Ability to quickly learn new computer programs; experience with client data management systems a plus.
Working Conditions/Physical Demands
- Fast paced, with significant people interaction.
- Ability to repetitively move 25lbs regularly and up to 50lbs; routinely moves cooler and cooler bags from one location to another and from various heights in preparation of and for the completion of meal delivery; ability to ascend stairs and move around on city sidewalks.
- Sitting for short periods of time and typing.
- Dexterity of hands and fingers required for operation of general office equipment.
- Must successfully complete and pass Meals on Wheels People pre-employment screening.
Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.
