What are the responsibilities and job description for the Program Delivery Specialist position at Meals On Wheels And More of Central Texas?
Part Time
JOB SUMMARY
The Program Delivery Specialist is a vital member of the Meals on Wheels Central Texas (MOWCTX) mission delivery team, responsible for ensuring timely and compassionate delivery of meals and essential items to neighbors across assigned geographic areas. This role supports daily operations by executing delivery routes, responding to emergent needs, and maintaining effective communication with internal teams and community partners. As a front-line ambassador of MOWCTX, the Program Delivery Specialist plays a key role in client satisfaction, safety, and service excellence.
QUALIFICATIONS
- High school diploma or GED preferred
- 1 years’ experience in in delivery, logistics, or customer service
- Familiarity with GPS and mobile applications for navigation and reporting
- Ability to lift up to 50 pounds unassisted and perform physical tasks in a variety of environments
- Commitment to the mission and values of Meals on Wheels Central Texas
- Valid Texas driver’s license and insurable under MOWCTX insurance policies
KEY RESPONSIBILITIES
- Execute assigned delivery routes, ensuring timely and accurate delivery of meals and supplies to clients
- Serve as a substitute driver for “no-show” or missed routes, maintaining flexibility and responsiveness
- Safely operate MOWCTX vehicles and complete daily vehicle inspections and temperature checks
- Communicate effectively with Volunteer Services, Distribution, and Program Operations teams to resolve delivery issues
- Maintain accurate documentation of deliveries, including route sheets, client interactions, and incident reports
- Represent MOWCTX professionally in the community, wearing branded attire and ID badge
- Assist with delivery of special items (e.g., microwaves, doorbells) and perform light maintenance tasks as needed. Support pick-up site operations and act as a “meal manager” when assigned
- Respond appropriately to emergency situations involving clients and report concerns promptly
- Return all equipment, keys, and documentation to designated locations after route completion
- Participate in annual driving safety training and adhere to all safety protocols
- Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management
WORKPLACE ENVIRONMENT AND PHYSICAL DEMANDS
- This role may work in an office, field, or service setting
- Requires regular use of computers and standard equipment, and communication via phone, email, and in-person is essential
- Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 35–50 pounds
Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This employer participates in E-Verify.
We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and/or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.
