What are the responsibilities and job description for the Membership Associate position at MEADOWLANDS AREA YMCA?
The Welcome Center Associate is responsible for front line membership and program registration and verification, ability to sell memberships to prospective customers, answering the telephone in a timely, friendly and helpful manner, and providing accurate information in a professional manner to all inquiries. We are seeking associates to work weekday evening shifts 4pm-9pm and various weekend shifts.
ESSENTIAL FUNCTIONS:
- Greets members and others entering the facility and ensures that all memberships are valid.
- Prepares daily program schedule board for members.
- Accepts and receives the payment of memberships and programs. Receipts all monies and ensures all work balances at end of shift.
- Practices the “Relationship Building” principles outlined in the Policy and Procedures Manual.
- Perform all necessary membership and program registration including online registrations.
- Keeps all records and files in an organized manner.
- Answers the telephone and provides accurate information in a professional manner.
- Maintain a clean and friendly environment with relationship building as priority.
- Assists with preparation of all mailings.
- Participates in membership tours, membership sales and follow up to prospective members.
- Maintains a positive and professional image
- Communicates with membership and staff on all changes.
- Ensures that the cash drawer is always balanced.
- Participates in all special events, such as open houses.
- Communicates directly with members and the community to build, strong, positive and lasting relationships.
- Consults and communicates with the Membership Coordinator or the Membership Director on all matters of importance.
- Participate in workshops, seminars and conferences that will enhance professional growth.
- Assist with all promotional activities throughout the year.
- Assist with the Annual Support Campaign.
- Works well independently and shows initiative.
Hours: Weekday Shifts Various 5am opening shifts, closing shifts to 9pm and various weekend shifts.
Qualifications:- High school graduate or equivalent preferred.
- CPR, First Aid, AED certifications; Blood borne Pathogens and Child Abuse Prevention training within 30 days of hire date.
- Previous Customer Service Experience preferred.
- Flexibility for other shifts a plus.
- Outgoing, Friendly, and Engaging.