What are the responsibilities and job description for the EVENT MANAGER position at MDM Group Marriotts?
Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA
Compensation: Exempt
Schedule: Full-Time
Position Type: Management
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- …and much more!
JOB SUMMARY
Prepares all event documentation and coordinates with sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of hotel events; primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
JOB SPECIFIC TASKS
• Responsible for management of daily operations within the Events department (BEO meetings, 10-day reports, event turnover, department training, participation in other department meetings)
• Ensure compliance with Marriott Operating Standards to maintain brand integrity
• Liaison between the Event Booking Center and Event Management
• Accurately forecast group sleeping rooms and event revenue
• Completion of banquet forecast every week for one-year projections
• Prepares all event documentation and coordinates with Sales, hotel departments, and customers to ensure consistent, high level service throughout the Pre-Event, Event, and Post-Event phases of hotels events; primarily handles complex events.
• Ensures a seamless turnover from sales to service.
• Proactively identifies operational challenges associated with group and works with hotel staff and client to solve challenges and develop alternative solutions
• Displays leadership in guest hospitality
• Ensure Event Manager strives to meet or exceed customer expectations
• Sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
• Recognizes opportunities to maximize revenue by upsetting and offering enhancements to create outstanding events.
• Develop LSOP and new training procedures
• Responsible for Event Satisfaction Survey Results
• Follow up and approve final billing for all events to guest satisfaction
• Participation in team selling efforts (Sales Blitzes)
• Perform any other duties as assigned or required by the Company or Supervisor
JW Marriott Marquis Miami’s foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.
By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Marquis Miami
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/
Twitter: https://twitter.com/jwmm_miami?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.