Manager, Operations and IT Services

JOB OBJECTIVE

Lead the strategic planning, organization, and execution of all IT and AI operations for MCI USA. Ensure the delivery of robust, secure, and innovative technology solutions that meet evolving business and client needs. Oversee the maintenance and enhancement of existing systems, while driving the adoption of new technologies to support organizational growth and operational excellence.

Responsibilities

MAIN RESPONSIBILITIES

• Recommend and implement effective technical and AI-driven solutions.
• Collaborate with the CFO and US leadership team to develop and manage the IT and AI operations budget, ensuring cost-effective investments in technology.
• Oversee procurement and deployment of technology infrastructure, software, and services to maximize efficiency and value.
• Lead, mentor, and support the IT team in prioritizing and executing projects that align with MCI USA and client expectations.
• Identify, assess, and mitigate IT and AI-related risks, ensuring compliance with all relevant laws, regulations, and industry standards.
• Partner with the Global IT Team to design and implement security policies, data protection strategies, and disaster recovery plans tailored to US operations.
• Review and approve business requirements for new software and technical initiatives, ensuring alignment with organizational goals.
• Serve as a liaison between users, operations, US management, and Global IT staff to facilitate effective communication and project delivery.
• Represent the IT function in client review meetings as needed.
• Perform additional duties as assigned to support the evolving needs of the organization.
• All other duties as assigned
  
  

Job Requirements

• Minimum 4-6 years of related IT or Operations/Telecommunication systems
• 2-4 years of progressive supervisory experience preferred
• Bachelor’s degree required
• Eagerness and aptitude for learning and implementing emerging AI solutions.
• Demonstrated success in managing IT operations in a dynamic, fast-paced environment.
• Proven ability to lead and inspire a high-performing, forward-thinking team.
• Strong communication skills, with the ability to lead AI and Operational projects, translating concepts and solutions to both technical and non-technical audiences.
• Excellent written communication and documentation abilities.
• Skilled in managing multiple concurrent projects and motivating professional staff to achieve results.
• Advanced analytical and problem-solving capabilities, with a focus on continuous improvement and AI curiosity
  
  

PROFESSIONAL AND LEADERSHIP COMPETENCIES

• Ability to communicate technical concepts to technical and non-technical audiences
• Ability to manage multiple concurrent projects
• Ability to lead a team through coaching and hands-on support
• Ability to mentor others and delegate effectively
  
  

Skills

SPECIFIC TECHNICAL SKILLS

• Experience in the following technologies/products
• Windows & Mac operating systems
• Office 365 & EntraID administration
• SharePoint administration
  

Other Requirements

• Occasional Travel to U.S. Offices for Team Meetings and Engagement Events
  
  

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program
  
  

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our senior vice president of people and culture.