What are the responsibilities and job description for the Call Center Representative- HVAC, Plumbing & Electrical position at McHales Inc.?
NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical
Why Choose McHales?
- Incentive-packed pay structure
- Generous Paid Time Off (yes, we want you to have a life)
- Full Comprehensive health benefits
- We prioritize Family Dynamics and champion Work-Life Harmony
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet’s eye.) We’ve grown into one of Bucks County’s top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.
You’ve seen our trucks, maybe seen us on Facebook—now, you’ve got the chance to join the team!
We’re on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile.
What You’ll Be Doing:
- Turning inbound calls into booked appointments.
- Utilizing call scripts— with personality.
- Address concerns with confidence and care.
- Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons—helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
- Creating genuine connections and winning loyal customers for life.
- Participating in training sessions to sharpen your skills.
- Keeping customer records up-to-date and organized.
- 2 years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
- Tech savvy, quick on the keyboard, and phone friendly
- Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
- Friendly, upbeat communicator— both written and spoken
- CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
- In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)
- Hourly pay performance-based incentives to keep you motivated! Top performers here don’t just do well here- they’re Bucks County royalty.
- Medical, 401K match, paid holidays, & birthday celebrations
- A fun, family-oriented workplace that feels like home
- Coworkers who turn into lifelong friends
- A place where your voice matters, and growth is appreciated
Come for the job, stay for the people and thrive in the career!
If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.
Please submit a copy of your resume for consideration.