Commercial Landscape Maintenance Account Manager

Job Summary

As a Commercial Maintenance Account Manager, you’ll be the face of our service delivery—building strong relationships with clients, ensuring contract performance, and partnering with our operations team to deliver exceptional landscape maintenance services. You’ll thrive in a dynamic, fast-paced environment where client satisfaction, operational excellence, and business growth go hand in hand.

Responsibilities

• Build and maintain trusted relationships with commercial clients across your assigned portfolio
• Serve as the primary point of contact for client communication, ensuring high satisfaction and contract compliance
• Identify client needs and proactively recommend value-added services or enhancements
• Collaborate with the operations team to schedule and oversee routine maintenance, seasonal work, and special projects
• Conduct regular site inspections to ensure quality standards are met or exceeded
• Manage budgets, monitor profitability, and support renewals and upselling opportunities
• Resolve service issues promptly and professionally, maintaining high customer retention rates
• Maintain accurate records using CRM or other account management tools

Required Education and Experience

• Bachelor’s degree or equivalent work experience
• Strong interpersonal and communication skills with a focus on relationship building
• Experience managing client accounts, preferably in a service-based industry
• Ability to lead and collaborate across teams to deliver client solutions
• Well-organized, detail-oriented, and able to manage multiple projects and priorities
• Comfortable conducting site walks and quality audits in outdoor environments
• Proficient in Microsoft Office Suite; CRM experience is a plus
• Previous experience in commercial landscaping, property management, or a related field is highly desirable

Preferred Qualifications

• Local market knowledge and existing client relationships in commercial real estate, property management, or related sectors
• Strong understanding of landscape maintenance services and seasonal planning
• Proven ability to manage a high volume of accounts and maintain service quality
• Bilingual skills (English/Spanish) are a plus