Landscape Account Manager

Under the general supervision of the Director of Maintenance, the Landscape Maintenance Account Manager is entrusted with the oversight of a defined portfolio of maintenance accounts. This position is responsible for ensuring the consistent and professional delivery of landscape maintenance services through effective leadership, coordination, and performance management of field crews. The role demands exceptional organizational abilities, technical proficiency, and superior time management skills. The Account Manager must operate with a proactive, solution-focused mindset and maintain continual awareness of both client expectations and operational execution. This position plays a key role in driving the growth and continued excellence of the division as a leading service provider in the industry.

DUTIES & RESPONSIBILITIES

Leadership & Operations
· Lead and manage a primarily entry-level Puerto Rican labor force.
· Provide leadership, guidance, and hands-on support to field supervisors and crews.
· Offer ongoing coaching and performance oversight to ensure team effectiveness.
· Foster a team culture grounded in excellence, accountability, and mutual respect.
· Promote a positive and collaborative work environment.
· Train and develop team members to enhance their skills and operational performance.
· Implement and enforce safety protocols to ensure compliance with industry standards.
· Develop accurate cost estimates for new work and enhancements.

Client Service
· Serve as the primary point of contact for a designated portfolio of clients.
· Establish and maintain strong client relationships through regular communication, site visits and property audits.
· Understand each client’s unique needs and service expectations.
· Address client concerns promptly and effectively to ensure satisfaction.
· Coordinate with field teams to schedule and deliver services efficiently and within budget.
· Monitor job progress and make adjustments as necessary to ensure service quality.
· Identify potential property concerns (e.g., drainage issues, dead trees, overgrowth, waterfront erosion) and propose appropriate solutions to clients.
· Maintain thorough records of services provided, schedules, and recurring maintenance activities.

Quality Assurance
· Implement and uphold quality control procedures to meet company standards and exceed client expectations.
· Conduct regular post-service inspections to identify issues, initiate corrective actions, and ensure crew accountability.
· Seek continuous improvement opportunities to enhance operational procedures and service quality.
· Perform minor service tasks as needed to ensure service excellence.

Sales and Business Development:
· Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
· Collaborate with the estimating team to prepare proposals and secure new business.
· Participate in networking events and industry conferences to promote company services and support growth efforts.

Communication & Availability
· Ensure all job-related communications are clearly understood by field crews, including translation of job notes and instructions into Spanish as needed with photos to eliminate language barrier.
· Effectively manage a high volume of incoming requests, messages, and updates, ensuring timely responses and proper task delegation.
· Maintain consistent availability during business hours to respond to client and employee communications.

EDUCATION & TRAINING

· Bachelor’s in Business Management or related field; or 5 years of experience in property management of high-end homes/properties

KNOWLEDGE & EXPERIENCE
· Comprehensive understanding of landscape maintenance techniques, equipment, tools, and materials
· Proficiency in plant identification, soil science, and diagnosing pests and plant diseases
· Working knowledge of irrigation systems, including maintenance and troubleshooting
· Ability to assess site conditions to inform service planning and execution
· Familiarity with industry best practices and standards for landscape maintenance
· Experience using landscape CRM software (e.g., LMN, Aspire) to manage operations and client accounts
· Knowledge of applicable federal and state environmental regulations
· Experience in creating proposals and performing accurate cost estimations
· Thorough understanding and application of safety protocols and regulatory compliance

SKILLS & ABILITIES
· Excellent organizational, administrative, and time management skills
· Demonstrated ability to lead, develop, and motivate teams effectively
· Strong interpersonal and client-facing communication skills, with a focus on customer service
· Proactive, solutions-oriented mindset with sound decision-making capabilities
· Flexible and collaborative work style, with the ability to adapt to changing priorities
· High attention to detail and commitment to service excellence
· Cultural sensitivity and the ability to work effectively with diverse teams; bilingual (Spanish-English) preferred
· Proficiency in Microsoft Office Suite, including Teams, Outlook, Word, Excel, and PowerPoint
· Strong verbal and written communication skills
· Valid driver’s license required
· Ability to sit, stand, and walk for extended periods
· Ability to occasionally reach, twist, kneel, climb, and squat as needed
· Capacity to work on a computer for prolonged periods
· Ability to lift, push, and pull up to 50 lbs. independently

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Experience:

• Landscape maintenance: 2 years (Required)
• Account management: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Location:

• Moultonborough, NH 03254 (Required)

Work Location: In person

Salary : $70,000