Scheduling and Student Support Assistant

About McDaniel College:

McDaniel College is a four-year, independent college of the liberal arts and sciences offering over 100 undergraduate and graduate programs. One of the original "Colleges That Change Lives," McDaniel emphasizes experiential learning and student-faculty collaboration to develop the unique potential in every student. Represented by the Green Terror, over 20 athletic teams compete in the NCAA Division III Centennial Conference. A student-centered community of 1,600 undergraduates and 1,400 graduate students offers access to both Baltimore and Washington, D.C., plus a European campus in Budapest, Hungary.

This position has a budgeted hiring rate of $17.00/hr. The position is classified as a C3. The C3 salary band for all full-time, 12-month positions at the college with this classification have a minimum rate of $16.75/hr and a maximum rate of $24.12/hr.

At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. For more information about the college's benefits, please click here to review the 2026 benefits guidebook and click here to view 2026 premium rates.

Job Description:

The Scheduling and Student Support Services Assistant will work under the direction of the Director of Operations and Student Support to perform duties necessary to support McDaniel College's Graduate & Professional Studies academic programs and operations. This position will be 25% scheduling duties and 75% student services responsibilities.

Key Responsibilities:

Scheduling Functions

This role collaborates with the Scheduling Coordinator to input GPS classes as assigned each semester in Colleague. They serve as a back up to the Scheduling Coordinator for updating schedule and communicating updates with appropriate internal and external departments, as well as works collaboratively with others to address schedule and enrollment needs.

Student Services Functions

Guide prospective and current students through the full enrollment lifecycle, from admission to graduation, through proactive outreach and ongoing communication via phone, email, and virtual meetings. Provide accurate information on programs, schedules, and enrollment requirements, addressing questions and resolving concerns to support student success.

Maintain detailed records of student interactions, ensure compliance with institutional and federal guidelines, and collaborate closely with admissions, registrar, financial services, and other campus offices to streamline processes. Support recruitment events, onboarding, and student engagement initiatives, while assisting with enrollment tracking, reporting, and special projects as needed.

Requirements:

• Associates degree or 4 years of office experience.
• Minimum of two years of professional office experience, educational setting preferred.
• Excellent customer service, phone, and organizational skills are necessary.
• Communicate effectively, with a variety of constituents - prospective and current students, faculty, staff, and community members/partners.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) required, along with the knowledge or willingness to learn Slate, Colleague, Qualtrics and other college systems.
• Goal oriented, reliable and highly ethical
• Ability to communicate with customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
• Ability to maintain a high level of confidentiality.
• Ability to adapt to changing assignments and multiple priorities, manage multiple tasks and successfully meet deadlines.
• Work a flexible schedule that includes some evenings or weekends, based upon departmental schedule.
• Enjoy a fast-paced environment, is goal driven and accepts coaching / feedback.
• Reliable self-starter capable of working independently and in a team environment.

Additional Information:

McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on the basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics.

Application Instructions:

To Apply

For a complete job description including essential responsibilities and to apply, please visit the college's employment webpage. Completed applications must include a cover letter addressing position qualifications and related experience, resume, and the names and contact information of three professional references. Review of applications will begin immediately. The position will be open until filled.

Please click the Apply Now button below to begin your application.