What are the responsibilities and job description for the Service Coordinator position at Mazzella Companies?
The Service Coordinator is responsible for overseeing and facilitating all processes essential for the branch to effectively complete crane service work. This role involves organizing, managing, and scheduling service operations, ensuring timely and efficient execution of tasks. The Service Coordinator supervises Field Service Technicians, providing leadership and support to ensure high-quality service delivery. Additionally, the Coordinator performs various tasks as assigned by the Service Manager, contributing to the overall success and operational efficiency of the service department.
- Organize and manage the scheduling of all crane service work; inspections, repairs, upgrades and emergency service work
- Analyze and update service scheduling including technician assignment
- Establish and maintain rapport with customers in order to provide the best possible service
- Prepare service generated quotations and submits them to customers for installation work, breakdown repairs and upgrades
- Follow up on quotations submitted and purchases made
- Source and purchase: crane parts and components for service generated work, equipment required to do service work and supplies for crane technicians
- Communicate with customer and crane technicians in order to assure that service jobs are completed efficiently and on time
- Review technician’s time for accuracy and completeness
- File and retrieve department documents, files, records and reports
- Assist with overall maintenance of the department and offices
- Prepare jobs for startup (gathering parts, manuals, drawings needed, and confirms dates with customer)
- Track closings for monthly projections
- Arrange rental equipment (set-up and call off) for service jobs
- Complete or assists with special projects as requested
- Assist Service Writers understanding completed inspection reports to formulate quotes
- Monitor employee and technicians' work time for payroll
- Keep assigned training assignments current
- Perform other duties as assigned
Education
A high school diploma is required. A vocational-technical school or, equivalent military experience or technical college training program preferred.
Experience & Skills
- 4 years minimum experience in an administrative, customer service or technical environment
- Ability to multi-task
- Strong communication skills, both verbal and written
- Experience with scheduling multiple employees
- Previous supervisor experience
- Knowledge of crane and hoist service industry
- Ordering and purchasing experience
- Strong computer skills - Microsoft Word, Excel, Outlook
- Must successfully complete drug screen, physical and E-Verify
At Mazzella, we're more than just a company – we're a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.
Why Join Mazzella?
- Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
- Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
- Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
- Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
- Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
- Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
- Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
- Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
At Mazzella, our core values drive everything we do:
- Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
- Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
- Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
- Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
- Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.
EOE/Drug Free Workplace