What are the responsibilities and job description for the Customer Service Representative position at Mazak Corporation?

Description

Accountability: Mazak Corporation is looking for a Customer Service Representative to join our Parts department located at our headquarters in Florence, KY. The customer service representative will provide aftermarket parts and accessories sales and support to customers. The hours for this position are M-F 10am-7pm.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
Document customer contacts through our customer service database.
Use Mazak electrical and mechanical part documentation to assist customers to identify Mazak part numbers.
Provide customers with quotations including price and availability information.
Enter part and accessory orders providing confirmation to customers including shipping requirements.
Provide customers with status information on orders including shipping status and tracking information. Expedite and communicate with internal departments as needed.
Provide customers with information for returning parts for repair or restocking.

Education/Certification:

High school graduate or equivalent.
One to three years in a related position.

Skills:

Customer service skills including written, verbal and through the customer support portal.
Experience working with assembly drawings and electrical circuit diagrams and part lists.
Microsoft Office.
Experience with sales order entry or customer service with a PC based ERP system.

Qualifications

Education

High School (required)

Experience

One to three years in a related position (preferred)
Experience with sales order entry or customer service with a PC based ERP system (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

EOE, including disability/vets.

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