What are the responsibilities and job description for the Senior Vice President position at Maximus Global Services?
Are you ready to Lead multi-site airport operations with strategic vision and operational precision?
ABOUT MGS:
Founded in 2012, Maximus Global Services industry experience centers on understanding and fulfilling the unique requirements of our diverse clientele, ensuring reliability and efficiency in every service we provide. Serving over 53 million passengers annually, MGS partners with airlines to ensure safe, efficient, and brand-enhancing operations.
Our approach is simple: Safety first. Service always. Every flight, every passenger, and every partner are handled with precision and care.
The SVP Operations is a senior executive responsible for the overall efficiency, safety, and profitability of the company. The role is a tactical leadership position focused on optimizing processes, managing finances, and building key relationships with airlines, authorities, and internal stakeholders. This includes developing and executing operational strategies, managing budgets, overseeing daily operational activities, ensuring regulatory compliance, and leading teams to improve performance and customer satisfaction.
Responsibilities:
- Tactical leadership: Develop and implement operational SOP’s and processes that align with the company's overall business objectives.
- Operational management: Oversee all day-to-day for all lines of airport services to include Passenger Services, PRM Services, Facilities/Janitorial Services, Cabin Appearance, Ramp Handling, Baggage, Security, Cargo, etc. to ensure safety and efficiency. Develop, maintain, and test emergency response plans addressing aircraft incidents, security threats, and natural disasters.
Develop an organizational structure and Station Leadership Teams to deliver high value, service excellence, and creative thought leadership solutions that exceed customer expectations.
Setting and driving organizational KPI’s and delivery strategy that is designed to accommodate the rapid growth objectives of our business.
Develop tools and knowledge base for the continual refresh of products, services, and pricing. Approves all pricing for contract renewals and new business in conjunction with the CFO, CCO, COO, etc.
Manages the Training and Development Team to ensure that training and development plans to enhance the skills of the managed service delivery teams as needed or required
- Financial management: Manage budgets, control costs, and have full profit and loss (P&L) responsibility for the operations. A key element of this accountability is the daily and weekly tracking and management of workforce productivity for all transactionally billed service contracts.
- Business Development: Drive business growth through customer retention, growth of existing client relationships and the identification of new opportunities. These efforts should focus on existing markets first to create density, adjacent geographies second, and new greenfield markets based upon strategy combined with opportunity.
- Team leadership and development: Lead, mentor, and develop station management and support teams, fostering a culture of continuous improvement. Strong focus on identifying, coaching, and developing the next generation of leaders to support dynamic growth and succession planning.
- Stakeholder relations: Build and maintain strong relationships with airlines, airport authorities, and other external and internal stakeholders including TSA, CBP, FAA, etc.
- Safety and compliance: Ensure the highest standards in safety, quality, and efficiency and that all operations comply with federal, state, and local safety and security regulations and company policies. Maintain and improve the airports Safety Management System (SMS) and Security Management System (SMS). Conducts regular risk assessments, audits, and drills to comply with regulatory bodies. Coordinate security and emergency preparations with government agencies (TSA, CBP, police, fire services).
- Process optimization: Continuously analyze and improve operational processes to boost productivity, reduce waste, and achieve performance targets (e.g., on-time performance).
- Performance monitoring: Monitor and report on key performance indicators (KPIs), conduct audits, and implement corrective actions based on findings.
Required skills and qualifications
- Masters degree or MBA in Aviation Management, Engineering, Operations, Infrastructure Finance, Strategic Management, or a related field preferred. Or BA and 10 years of aviation services experience.
- Certifications in ICAO/FAA Aviation Safety and Security preferred.
- Lean Six Sigma certification is an advantage.
- 15 years in senior management or leadership roles at least 10 years of experience in defining complex client requirements and developing solutions in the industry
- Extensive experience in senior operations roles, preferably in aviation or logistics.
- Proven track record in P&L responsibility and process optimization.
- Ability to extract customer requirements across a portfolio of operations, identify common needs and opportunities and design and implement competitive solutions
- Strong leadership skills, with the ability to inspire teams and manage performance.
- Excellent financial acumen and results-driven mindset.
- Exceptional communication, presentation, and stakeholder management skills. High Emotional Maturity adept at constructive relationship building with the Union/SEIU.
- Ability to define service levels and provide accurate cost management estimates
- Experience managing complex projects, clients, partners, and organizations
- Strong collaborator with successful track record of working in a matrix organizational structure
- Ability to thrive in a fast-paced, multicultural, and demanding environment