Private Members Club Receptionist

Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. 

Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences for our members and guests. 

Maxime’s mission is to deliver excellence in service standards and hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.   

Maxime’s is seeking a friendly and professional Receptionist to join our team. Reporting to the Reception Manager the Receptionist will assist members with their needs, creating a welcoming atmosphere. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensuring the smooth and efficient running of the reception area at all times whilst on shift and making sure that the guests are properly guided/ checked in for multiple dining rooms and bars.
• Ensuring all members are welcomed to the club using the appropriate name/title. 
• To ensure all club rules set out in the member handbook are adhered to by our members and their guests. 
• To ensure the dress code is adhered to at all times and advising members and their guests accordingly. 
• To ensure all members and their guests are accounted for in the signing-in system by the team and all other guests of management/trades people are verified and logged before entry.  
• Monitoring all bookings, guest lists, function sheets etc. for accuracy before the start of each service.  
• Directing people to the relevant areas on arrival at the club and uniting members with their guests. 
• Overseeing all general enquiries, emails and messages and ensuring they are dealt with appropriately.  
• To carry out a head count of all members and guests at 2am on Thursday, Friday and Saturday.  
• Ensuring the reception team deal with any lost property queries, liaising with the member or guest when necessary.  
• Ensuring the cloakroom is fully equipped and organized. 
• Enforcing the staff grooming policy for reception, ensuring uniforms are in perfect condition, ordering and arranging repairs, cleaning etc. when needed. 
• To attend any management meetings when necessary. 
• Answering the telephone, dealing with all enquiries and bookings as necessary. 
• Respond to and deal with emails from various teams within Maxime’s. 

Reception Ambiance

• To ensure the Reception Area is kept clean and tidy at all times. 
• To ensure the heating, lighting and music are at the correct levels to preserve the correct ambience in reception. 
• Monitoring the weather and open or close canopies as required.
• All alarms in the reception area are to be monitored and dealt with as necessary. 

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Must have Restaurant reception experience.
• Has a passion for exceptional hospitality in food and beverage.  
• Demonstrates strong communication and interpersonal skills, both verbal and written, with the ability to effectively collaborate with cross-functional teams.
• Demonstrated knowledge of general directions, travel times and access points to various forms of transportation.  
• Operates at a high level of integrity, accuracy, and attention to detail. 
• TIPS Certification preferred.  
• NYC DOH certification preferred. 
• Familiarity with restaurant POS and reservations systems is preferred. Ability to learn and adapt to new systems (Tevalis & SevenRooms) required.  
• Knowledge of phone systems and proper phone etiquette, or ability to learn. 
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.  
• Willingness to maintain a clean, healthy, and safe working environment. 
• Ability to coordinate multiple activities with attention to detail. 
• Ability to work independently, with minimal supervision. 
• Ability to speak multiple languages is always welcomed. 
• Ability to handle difficult situations calmly and professionally. 
• Able to work well in a team environment.

Candidates can expect:

• Professional work collaboration with experts in the food and hospitality field..
• Opportunity to work with a exceptional products and in unique environments.
• To be part of a growing team and regularly engage together in cross- company dialogue and exchange.
  

COMPENSATION AND BENEFITS

• Comprehensive benefits plan, including medical, dental, vision and life insurance.
• Generous paid time off programs (vacation and personal days).
• 401k retirement savings plan with company match.
• Pre-tax commuter benefits.
• Work life and wellness benefit platform.
  
• Discount program offering Retail, Restaurants & Activities discounts.
• Freshly prepared Staff Meal whilst on duty.
• Uniform and dry cleaning provided.
• & more!

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to be flexible with job demands and open-minded when being asked to complete tasks. 
• Ability to operate and use all equipment necessary to run the restaurant. 
• Ability to operate with grace under pressure. 
• Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds. 
• Ability to work varied hours/days as business dictates. 
• Ability to stand for up to 8-10 hours a day. 

Maxime’s is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.