What are the responsibilities and job description for the Inside Sales Support Specialist position at MAX USA Corp?
About Us
MAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward-thinking approach to growth and customer satisfaction.
Position Summary
The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and passionate about contributing to a collaborative sales environment.
Key Responsibilities
MAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward-thinking approach to growth and customer satisfaction.
Position Summary
The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and passionate about contributing to a collaborative sales environment.
Key Responsibilities
- Lead Management & Qualification
- Upload and track leads in Salesforce.com
- Conduct outbound calls and emails to qualify leads
- Coordinate follow-ups and assist in closing opportunities alongside the outside sales team
- Log and monitor activity consistently in Salesforce
- Sales Support
- Identify sales opportunities within targeted markets
- Communicate daily with the MAX sales team and distribution partners
- Provide administrative and strategic support to outside sales reps as assigned
- Manage customer and end-user communications in a timely and professional manner
- Customer Relations
- Develop product expertise to answer dealer and customer inquiries
- Support customer service and assist with order entry as needed
- Help resolve issues related to accounts receivable for designated customers
- Special Projects & Collaboration
- Execute special projects at the request of sales leadership
- Uphold company regulations and standards in all interactions
- Collaborate cross-functionally with internal departments to ensure customer satisfaction
- Education: High school diploma required; coursework in business or equivalent work experience preferred
- Experience:
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Working knowledge of Salesforce.com or similar CRM systems (preferred)
- Previous experience in inside sales, cold calling, or lead generation is highly preferred
- Skills & Attributes:
- Strong attention to detail and analytical skills
- Excellent communication and interpersonal skills
- Demonstrated ability to support a team-oriented environment
- Self-motivated with a solid work ethic
- Inside Sales Experience
- Customer Service Orientation
- CRM Proficiency (Salesforce.com or equivalent)
- Lead Qualification and Nurturing
- Team Collaboration and Initiative
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