What are the responsibilities and job description for the Marketing Operations Manager position at Max Casino?
Location: Carson City, NV
Department: Marketing
Reports To: General Manager
Status: Full-Time, Salary-Exempt
Supervisory Role: Yes
Eligible for Tips: No
Compensation and Benefits: $50,000 to $65,000 per year plus tips, DOE, Medical, Dental, Vision Insurance Paid Time Off (PTO)
Overview
Max Casino is seeking a Marketing Operations Manager to lead our marketing initiatives, oversee promotions and guest engagement, and ensure compliance across all marketing activities. This position requires a strategic, data-driven leader who thrives in a fast-paced casino environment and can bridge analytics with creativity to drive guest loyalty and revenue.
Minimum Qualifications
This is a gaming position requiring:
PHYSICAL DEMANDS:
Sitting: Typically 1 hour in an 8-hour shift.
Standing: 3 ½ hours in an 8-hour shift. Alternates continuously with walking.
Walking: 3 ½ hours in an 8-hour shift. Alternates continuously with standing.
Max Casino is an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to HR@777gamellc.com, including the title of the position for which you are applying.
Department: Marketing
Reports To: General Manager
Status: Full-Time, Salary-Exempt
Supervisory Role: Yes
Eligible for Tips: No
Compensation and Benefits: $50,000 to $65,000 per year plus tips, DOE, Medical, Dental, Vision Insurance Paid Time Off (PTO)
Overview
Max Casino is seeking a Marketing Operations Manager to lead our marketing initiatives, oversee promotions and guest engagement, and ensure compliance across all marketing activities. This position requires a strategic, data-driven leader who thrives in a fast-paced casino environment and can bridge analytics with creativity to drive guest loyalty and revenue.
Minimum Qualifications
- Must be 21 years of age or older.
- Comprehensive knowledge of and familiarity with Casino IGT systems.
- Excellent written, verbal, and electronic communication skills.
- Proven experience supervising and leading a team.
- Outstanding guest service and interpersonal skills.
- Proficiency in Windows 10, casino player tracking systems (e.g., Patron Management), and Microsoft Office Professional, with advanced Excel skills.
- Prior analytical experience, preferably within the casino industry.
- Experience with databases and data reporting tools.
- Strong attention to detail and ability to multitask effectively.
- Flexible schedule, including availability on weekends and holidays.
- Represent Max Casino by delivering outstanding guest service and facilitating all property promotions and events.
- Identify, develop, and execute marketing opportunities that align with the property’s marketing plan.
- Manage and maintain all property social media accounts.
- Communicate marketing activities to all departments and ensure cross-departmental collaboration.
- Prepare and distribute marketing reports, memos, and event summaries.
- Design and update promotional literature throughout the casino.
- Assist in executing promotions, drawings, tournaments, and guest events.
- Explain and promote offers to guests, ensuring clear communication.
- Ensure full compliance with all marketing events, promotions, and reporting requirements.
- Make public announcements for special events and promotions.
- Maintain and order promotional materials and branded items.
- Coordinate promotional execution among departments.
- Act as a liaison for marketing tasks within IGT Advantage and other casino systems.
- Prepare and analyze monthly statistical and revenue performance reports.
- Conduct financial and data analysis to inform decision-making and strategy.
- Manage and evaluate database marketing projects within budget.
- Upload and manage monthly coupons and offers in the Player’s Club database.
- Develop data segmentation strategies to streamline player engagement.
- Provide monthly and quarterly analyses of customer trends and player demographics.
- Support direct mail programs and targeted marketing efforts to attract and retain guests.
- Perform data capture and trend analysis for player tracking performance.
- Communicate marketing calendars and promotional details to team members.
- Oversee promotional collateral design and internal advertising materials.
- Collaborate with advertising agencies and mail houses for marketing mailers.
- Serve as a backup for Cage Cashier functions, including variance and count procedures.
- Perform other related duties as assigned to support marketing and casino operations.
This is a gaming position requiring:
- A valid Nevada Gaming Registration Card, issued by the Nevada Gaming Commission and Control Board.
- A current Alcohol Awareness Card, issued by the State of Nevada.
PHYSICAL DEMANDS:
Sitting: Typically 1 hour in an 8-hour shift.
Standing: 3 ½ hours in an 8-hour shift. Alternates continuously with walking.
Walking: 3 ½ hours in an 8-hour shift. Alternates continuously with standing.
Max Casino is an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to HR@777gamellc.com, including the title of the position for which you are applying.
Salary : $50,000 - $65,000