Robotics Systems Support Engineer

As a Robotics Systems Support Engineer, you will serve as the primary technical lead for our automated material handling infrastructure, ensuring peak operational efficiency through proactive monitoring and rapid troubleshooting. You will play a pivotal role in optimizing system performance by analyzing technical data, driving continuous improvement initiatives, and collaborating with cross-functional teams to resolve complex electromechanical challenges.

• Oversee the real-time health and performance of automated robotic vehicles, vertical lifts, and associated material handling adapters.
• Execute root-cause analysis for advanced operational issues, implementing corrective actions to minimize downtime.
• Translate complex technical system data into actionable insights for site teams and stakeholders.
• Manage the documentation and escalation of critical system faults to engineering departments to facilitate long-term solutions.
• Provide technical training and mentorship to site operators regarding warehouse management systems and robotic hardware.
• Champion continuous improvement projects focused on standardizing workflows and enhancing overall production output.
• Maintain strict adherence to safety protocols, including LOTO and fall protection, within high-density automated environments.

Required Skills

• Bachelor’s degree in Automation, Electrical, or Software Engineering, or equivalent technical experience.
• Minimum of 2 years of hands-on experience maintaining and troubleshooting complex automated systems.
• Proficiency in PLC programming (Allen Bradley or Siemens) and industrial robotics (ABB).
• Experience with scripting or database languages such as Python, SQL, or Linux.
• Ability to perform physical tasks in industrial environments, including working at heights and lifting up to 50 lbs.

Preferred Skills

• Proven track record of working effectively in high-pressure, fast-paced production environments.
• Strong interpersonal skills with a focus on client-facing communication and collaborative problem-solving.
• Demonstrated ability to adapt to changing priorities and learn new proprietary equipment rapidly.