Community Engagement & Digital Services Manager

Job Title: Community Engagement & Digital Services Manager
Duration: 12 months (W2 contract)
Location: Atlanta, GA (Onsite attendance, occasional evening/weekend engagement reqd.)
Work Timing: Hybrid; up to 40 hours per week, with schedule adjustments for community events as needed

Key Skills: Community Engagement, Civic Innovation, Program Management, Stakeholder Relations, UX Strategy, Public Sector Leadership, Vendor Management, Digital Inclusion, Communications Strategy, Certified Public Manager (CPM) highly preferred

Job Overview:
Seeking a dynamic and strategic Senior Program Manager – Community & Digital Services to support IT leadership and drive inclusive digital transformation. This hybrid role blends program oversight, operational leadership, and high-impact public engagement to ensure community needs and user experience are at the core of digital initiatives.

Key Responsibilities:

• Serve as a strategic advisor and operational partner to the IT Director
• Represent leadership in internal meetings, stakeholder engagements, and public forums
• Lead civic innovation efforts and drive initiatives centered on digital equity and access
• Manage teams focused on UX, stakeholder outreach, vendor coordination, and community engagement
• Plan and execute community-focused programs, including NPUs, town halls, and civic tech collaborations
• Build partnerships with nonprofits, universities, community groups, and tech partners
• Develop and oversee resident feedback channels to inform digital service delivery
• Lead development of media and outreach materials (e.g., newsletters, podcasts, social content)
• Oversee customer service training and internal communication efforts
• Collaborate with departments and external stakeholders on cross-functional initiatives.

• Proven experience in community engagement, digital program management, and public sector initiatives
• Prior experience engaging with residents, neighborhood leaders, clergy, NPU Chairs and Presidents, business leaders, nonprofit leaders, colleges and universities, visitors, and people across all areas of the City of Atlanta
• Strong leadership, facilitation, and communication skills
• Familiarity with government operations and civic engagement processes
• Availability for evening/weekend events, with flexible scheduling (up to 40 hrs./week)

• Certified Public Manager (CPM) certification
• Master’s degree in a relevant field
• Experience in civic tech or digital service delivery
• Familiarity with human-centered or service design
• Performance measurement and community feedback experience
• Background working with underserved communities

Email your resume to: usjobs@mavensoft.com
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