Retention Manager

Our luxury beauty client is looking for a Retention & Loyalty Manager to join their team!

This is a full-time, direct hire opportunity that will require fully remote work (U.S.-based, with a preference for candidates located in Los Angeles, CA).

Responsibilities

• Own and execute the end-to-end retention strategy across email, SMS, subscription, and loyalty programs, driving repeat purchase, customer lifetime value, and long-term engagement.
• Lead lifecycle marketing initiatives, developing segmentation strategies, audience architecture, and personalized communication plans that align with customer behavior and journey stage.
• Manage and optimize email and SMS programs from strategy through deployment, including campaign planning, flow development, A/B testing, and performance analysis.
• Oversee subscription and loyalty programs, identifying opportunities to reduce churn, increase engagement, and enhance the overall customer experience through thoughtful program design.
• Partner cross-functionally with creative, product, and ecommerce teams to brief, develop, and refine content that reflects brand voice and drives measurable impact.
• Analyze performance metrics across retention channels, translating data into actionable insights and continuously optimizing strategies to improve conversion and engagement.
• Identify gaps and inefficiencies across existing programs, proactively building and implementing scalable systems, workflows, and best practices.
  
  

Requirements

• 4–6 years of experience in retention marketing, lifecycle marketing, or CRM within a DTC or ecommerce environment.
• Proven expertise in email and SMS marketing platforms (e.g., Klaviyo, Postscript, Attentive), with hands-on experience building and optimizing campaigns and flows.
• Strong understanding of customer segmentation, lifecycle strategy, and performance metrics such as LTV, churn, conversion, and engagement.
• Highly analytical and self-sufficient, with the ability to interpret data, generate insights, and drive strategy independently.
• Excellent communication and cross-functional collaboration skills, with experience partnering across creative, product, and growth teams.
• Entrepreneurial, hands-on mindset with a bias toward execution and comfort operating in fast-paced, evolving environments.
  
  

The salary for this full-time position ranges from $85,000–$90,000 annually, based on experience. This position is eligible for additional benefits including health, dental, and retirement plans.

Mathys Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.