What are the responsibilities and job description for the Lab Support Engineer position at MatchPoint?
Lab IT Support Engineer
Location: Redmond, WA (onsite Mon-Fri normal business hours, limited hybrid flexibility)
Duration: 6 months (possible extensions)
Role Summary:
Objective: This role will ensure friction-free executive experiences, unblock engineering workflows, and maintain compliance in sensitive lab environments
Scope:
VIP support for two CVPs and their staff
Specialized engineering workflow support for specialized team
Lab system and visitor workflow support Key Requirements:
Proven VIP/Executive IT support experience
Familiarity with render-farm workflows and PLM systems (e.g., Windchill) with GPU workloads
Hands-on device provisioning, cert-based authentication, Intune/MDE/EPM
Prior experience in controlled lab environments with EHS compliance Day-to-Day Activities:
Systems & server support
Set up, configure, and maintain servers used by the QuAD team
Perform regular system health checks, backups, and performance tuning
Pull back files and footage from ‘cold-storage’ as needed
Implement automated cleanup routines and asset archiving processes
Ensure secure access and uptime for creative tools and shared resources (ie, enable ease of collab with engineering files on Windchill)
Ensure systems are scalable for future XR/interactive module workloads
Surface Hub & hardware support
Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs
Proactively test new firmware and collaboration features to support evolving team needs
Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals
Maintain inventory and coordinate with procurement for new hardware needs
Ensure devices are updated, secure, and ready for creative collaboration
User account/device management/IT onboarding contact
Serve as the primary user account holder on shared devices across the internal program
Regularly audit device access and update policies to align with enterprise and program security standards
Manage user provisioning, permissions, and access control
Support device imaging, updates, and lifecycle management
Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)