Shelter Assistant 1000hr

This position performs duties related to the care and management of shelter animals, and administrative and customer service support.

Work is performed and duties are carried out in accordance with established policies, procedures, and Borough core values: Accountability, Customer Focus, Dedication, Integrity, Responsiveness and Teamwork.

High school diploma or equivalent

One year of experience, sufficient to understand the basic principles relevant to the major duties of the position. Experience directly related to the work performed is preferred. Related experience may include: Animal handling and care (primarily cats and dogs), cleaning/sanitizing, animal behavior training, administering animal vaccinations and microchips, safety protocols, record keeping, scheduling appointments, customer service, conflict resolution, fee processing, working with volunteers and the public.

Must complete a baseline audiometry screening and will be required to undergo annual testing as part of the Animal Shelter’s Hearing Conservation Program.

Must successfully pass a pre-employment background check, drug test and physical.

• Handle and restrain animals safely; monitor and report health or behavior concerns.
• Processes, vaccinates and microchips animals.
• Receives and screens phone calls.
• Provides assistance to the public; processes adoptions and animal returns.
• Manages customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Inputs data into computer data base systems; retrieves, verifies, and corrects information from the computer system.
• Collects monies or processes credit cards for fees.
• Restocks shelter supplies.
• Mops floors; washes, dries and folds laundry; cleans food dishes and litter trays.
• Feeds and waters shelter animals.
• Cleans and disinfects kennels.
• Prepares clean kennels for occupations.
• Washes food and water bowls and litter pans.
• Assist in training staff and volunteers on daily shelter routines and procedures.
• Provides assistance to the Veterinarian as needed.
• Assist in humane animal euthanasia under staff oversight with opportunity to become Euthanasia by Injection (EBI) certified.
• Provides direction of shelter volunteers.
• Performs minor facilities maintenances; paints, changes filters, replaces light bulbs.
• Performs related duties.