Customer Service Representative

Customer Service Representative - Mastermind

Location: On-Site / Hybrid (Scottsdale, AZ)

Desired Start Date: We are looking for new team members to start on 12/29.

Shift: 10am–6pm PST, Monday through Friday, with occasional weekend support during live events

Compensation: Full Time, W2. ($19/hour to start, with a path to $21/hour after 3 months based on performance).

At Mastermind.com, we’re on a mission to democratize knowledge by empowering creators, coaches, and entrepreneurs to build thriving digital education businesses. We are the #1 platform for experts, entrepreneurs, and changemakers looking to monetize their knowledge and scale their impact. Co-founded by Dean Graziosi and Tony Robbins, we help millions of people share what they know and turn it into income, impact, and freedom.

We are a mission-driven team committed to creating transformation at scale—and we're looking for talented people and team members to grow right alongside the customers we serve.

About The Role

We’re hiring Full-Time Customer Support Representatives to join our growing Customer Experience team as we gear up for 2026. We’re looking for passionate, people-first professionals who want to support that journey and grow with us.

This is your chance to be part of the frontline force supporting entrepreneurs, experts, and self-starters on their journey through Mastermind.com—the #1 platform for knowledge commerce built by Dean Graziosi and Tony Robbins.

In this role, you’ll do more than just solve support tickets. You’ll become a trusted guide, an empathetic problem-solver, and a motivational voice for our customers. This is a high-touch, high-growth environment where attention to detail, a proactive mindset, and emotional intelligence are must-haves.

What You’ll Do

• Provide timely and effective support to customers via live chat, email, phone, and Zoom, ensuring a positive, professional experience for all users.
• Assist customers with inquiries regarding account management, product features, billing, and technical issues, leveraging your computer skills to navigate and troubleshoot various platforms and software.
• Identify opportunities to inform customers about additional Mastermind products/resources that may enhance their experience and success.
• Collaborate with the training team to stay informed on product updates, launches, and best practices for customer support.
• Document and track customer interactions in our CRM system, ensuring accurate, complete records of all communications and outcomes.
• Identify recurring issues and provide feedback to the training and product teams to help improve user experience, reduce friction, and enhance operational efficiency.
• Engage in ongoing training sessions to improve product knowledge, systems fluency, and customer service skills.
• Foster a customer-centric mindset by building rapport and trust with customers, demonstrating empathy, patience, and clear communication.
• Participate in team meetings and contribute ideas to improve service delivery, refine processes, and enhance customer satisfaction.

What You Bring

• 1–3 years of experience in a customer service or support role, preferably in a SaaS, digital product, or online platform environment.
• Strong computer literacy, with proficiency in using CRM tools (e.g., HubSpot, Go High Level) and troubleshooting software applications related to customer support.
• Excellent communication skills, both verbal and written, with an ability to engage effectively and professionally with diverse customers.
• Proven ability to problem-solve and troubleshoot customer issues efficiently and effectively, even when information is incomplete or the issue is complex.
• A positive attitude and a genuine passion for helping others succeed in their personal and professional journeys.
• Familiarity with online education platforms, digital learning, or a background/interest in self-development and personal growth is a strong plus.
• Ability to work in a fast-paced environment and manage multiple priorities while maintaining attention to detail, accuracy, and follow-through.
• Comfort working on-site/hybrid from our Scottsdale office 4–5 days per week, collaborating closely with your team and cross-functional partners.

Bonus Points If You

• Have prior exposure to Tony Robbins, Dean Graziosi, or the self-education space.
• Are obsessed with helping entrepreneurs, coaches, and creators grow and succeed.
• Can handle obstacles and emotional customer moments with grace, empathy, and confidence.
• Have supported retention, billing, or customer success functions where persuasion, active listening, and upsell mindset were important.

Compensation & Benefits

• Starting rate: $19/hour (Comp moves to $21/hour after 3 months, based on performance and merit)
• 401k with a generous employer match
• Medical, dental, and vision benefits
• Generous PTO and paid holidays
• Exclusive access to Mastermind training, courses, and live events for your own growth

Why Join Mastermind

At Mastermind.com, we help people turn their knowledge into impact—and that includes our own team. As a Customer Support Rep, you’ll directly contribute to life-changing outcomes for our users while growing your own skills in one of the most exciting industries in the world: digital education.

You’ll work alongside a high-performance, fun, mission-driven team, be given the tools and support to thrive, and have a voice in building the future of our customer experience.

📬 How to Apply

If you’re someone who is driven by helping people succeed, understanding human psychology, and using your communication skills to calm, guide, and empower others — and you want to grow with a brand where impact, ambition, and transformation intersect — we’d love to hear from you

To apply, email the following to andres@mastermind.com with the subject line:

“Customer Service Champion – [Your Name]”

Please include:

• A short cover letter sharing what excites you about this role and why you’re a fit.
• Your resume, highlighting relevant support, communication, and problem-solving experience.
• Your current location and availability to work hybrid from Scottsdale or remote in an approved state.

If you love helping people, think fast on your feet, and get energized by growth and self-improvement… this might be your perfect next step. We look forward to hearing from you!