Associate Relations Specialist

Join Our Team at MasterCorp, Inc.!

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The Associate Relations Specialist will support and facilitate employee relations on behalf of the company. This role will assist with labor relations and Tier 3 complaints by gathering, collecting, and maintaining documents and records. This role is responsible for initiating intake sessions, conducting investigations, and escalating matters to SMEs as appropriate. This position must be bi-lingual in Spanish and ideally would be based in the Mid-Atlantic Region (MD/DC/VA).

OUR VALUES

Every Associate must demonstrate our values of:

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.
• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refer complex matters to appropriate SMEs and other management staff.
• Provide information to associates, supervisors and leaders relating to policy and employment law.
• Advise and train others in best associate relations practices.
• Supports Human Resources partners in investigating matters and/or transitioning medium to high risk employee matters to the appropriate party.
• Monitor and manage hotline responses, investigate and/or assign based upon the level of complexity.
• Conduct initial interviews and gather information for associate relations matters such as harassment allegations, work complaints, or other conduct or performance concerns. Conduct investigations, partner with leaders and/or elevate to appropriate staff to ensure investigations are timely and thorough.
• Investigate concerns received, properly document findings, make determinations as required and/or escalate concerns when appropriate to leadership.
• Assist with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.
• Collect information and data to assess cost and policy implications of negotiations and disputes. This may include partnering with HR functions to assist in gathering information for proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Conduct surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to Associate Relations Senior Manager.
• Maintain knowledge and understanding of employment laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assist with preparation of plans, policies, documents, and reports including EEO-1.
• Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.

EXPERIENCE AND EDUCATION

• Associate’s degree in Human Resources, Labor Relations, Business, Accounting, or related field or equivalent combination of education and work experience.
• At least 3 years of Human Resources experience required with direct experience in employee relations preferred.

OTHER QUALIFICATIONS

• Excellent verbal and written communication skills (English and Spanish required).
• Excellent interpersonal and conflict resolution skills.
• Ability to interact at all levels.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Working knowledge of employment laws, regulations, and guidelines related to HR and contract negotiations.
• Proficient with Microsoft Office Suite or related software as well as case management systems.

TRAVEL REQUIREMENTS

• Frequently – on average 50% of travel on a monthly basis

The Specialist, Associate Relations is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.