Operations Project Manager

Why Work Here?

Great culture, pay, benefits, and investment in your training and development.

With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!

Benefits:

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts for travel, entertainment and more.
• Investment in Employee Development

Work Schedule: M-F 8:00 AM – 5:00 PM

Work Location: Headquarters, Kansas City, MO

Job Summary: The Operations Project Manager is responsible for planning, coordinating, and executing operational initiatives that improve efficiency, standardize processes, and strengthen day-to-day performance across the organization.

This is a cross-collaborative role working closely with Operations, Service, Parts, Sales, IT, and all internal stakeholders, ensuring delivery of key projects within scope, while effecting a measurable business impact. This is a forward-thinking role that drives change management, while aligning people and projects to long-term company growth and scalability.

Essential Functions:   

1. Operational Project Leadership
   • Lead end-to-end planning and execution of operational projects, including process improvement initiatives, technology implementations, facility changes, and cross-department workflow enhancements.
   • Build project charters, timelines, communication plans, and KPI’s.
   • Coordinate with department managers to understand impacts, resource needs, and operational constraints.
   • Ensure projects stay on schedule and escalate risks or delays pro-actively.
2. Process Improvement.
   • Analyze current workflows, document gaps, and identify opportunities to streamline operations.
   • Facilitate mapping sessions with teams to redesign processes that reduce errors, improve cycle time, and strengthen consistency across locations.
   • Support the development of SOP’s, training documents, and implementation playbooks.
3. Cross-Functional Collaboration
   • Serve as bridge between Operations and other departments to ensure alignment of goals, expectations, and deliverables.
   • Partner with IT on system enhancements, data needs, and technology adoption.
   • Oversee communication with Branch Managers and frontline Supervisors to ensure smooth roll-out, buy-in, and acclimation to new processes and/or products that support the business needs.

1. Change Management
   • Prepare teams for new processes, systems, or operational changes through communication, training coordination, and feedback loops.
   • Help leaders manage resistance, build support, and reinforce new ways of working.
   • Track adoption and effectiveness post implementation.
2. Performance Tracking & Reporting
   • Develop metrics and dashboards to measure project outcomes and operational performance.
   • Provide clear, digestible weekly updates to leadership summarizing status, risks and next steps.
   • Support continuous improvement efforts using data-driven insights.
3. Vendor & Partner Coordination
   • Coordinate with external vendors, consultants, or system providers for project deliverables.
   • Track installation, implementation, or service timelines for operational equipment, technology, or facility updates.

Competencies:

• Operational Mindset
• Leadership & Influence
• Persuasive and Professional Communication 
• Problem Solving
• Adaptability
• Follow Through
• Forward Thinker

Supervisory Responsibilities:

Projects and processes only

Work Environment: 

Fast-paced, hands-on operational setting with daily cross-department interaction. In-person in a professional office setting, with regular time spent in service and production environments to understand workflows. 

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required Education/Experience/Certifications:

• 3-5 plus years of experience leading diverse operational and cross-functional projects.
• Bachelor’s degree in business administration, management, or similar relevant field.
• Strong understanding of operational workflows in a multi-site environment
• Strong technological acumen
• Proven record of success with leading cross-functional projects that support growth and scalability
• Microsoft 365 expert, with focus on Teams planning & collaboration 

Preferred Education/Experience/Certifications:

• Master’s in Project Management or similar relevant field.
• Project Management Professional certification, or equivalent.

Travel Requirements

Less than 5%

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.