What are the responsibilities and job description for the Head of SAP Platform position at MassMutual?
Job Summary
Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM.
Key Responsibilities
Required Skills & Experience
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM.
Key Responsibilities
- Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore).
- Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.).
- Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape.
- Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability.
- Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments.
- Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution.
- Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation.
- Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives.
- Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements.
- Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components.
- Develop a future state architecture that aligns with MassMutual’s business and technology strategy.
- Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption.
- Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere.
- Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation.
Required Skills & Experience
- Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations).
- Strong background in SAP security and authorizations (role design, provisioning, audit, compliance).
- Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA).
- Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager).
- Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments.
- Understanding of SAP infrastructure, upgrades, migrations, and performance tuning.
- Experience with audit, vulnerability management, and compliance processes.
- Demonstrated experience in platform assessment, architecture design, and technology roadmapping.
- Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable.
- Proven experience managing and developing technical teams, including remote/offshore resources.
- Strong project management, prioritization, and organizational skills.
- Excellent communication and stakeholder management abilities.
- Ability to drive process improvement and foster a culture of accountability and collaboration.
- Experience working in a regulated, audit-driven environment.
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 10 years of experience in implementation and leading SAP Platform and Security/Authorization teams.
- Experience in the financial services or insurance industry.
- SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.).
- SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support.
- SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support.
- Teams are distributed across the US, Romania, and India, including both employees and contractors.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.