What are the responsibilities and job description for the Suitability Principal position at MassMutual?
The Opportunity
As a Suitability Principal, you will conduct back-office reviews and provide firm acceptance of new business submissions, as well as suitability reviews for accounts clearing through National Financial Services (NFS) as well as accounts held directly with various sponsors/carriers. In this role—and in all roles at MassMutual—you will demonstrate accountability, agility, inclusivity, business acumen, and courage, even in difficult situations. We also highly value strong communication skills, a passion for learning, leadership, resilience, and self-awareness.
The Team
The MML Investor Services (MMLIS) Society1851 Wealth Management Team provides white-glove, concierge-level operational support and service to our top-tier Wealth Management advisors. We review and process all MMLIS new business for these advisors and facilitate most post-account-opening functions. Our strategy is to grow and retain our most successful and influential advisor population nationwide by providing an operational experience that is laser-focused on making it easy to do business with us. We provide tailored telephone support and partner closely with all Service and Operations areas within MMLIS, including MMLIS Product, MMFA Leadership, Legal, and Compliance.
Key Responsibilities Include But No Limited To
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
As a Suitability Principal, you will conduct back-office reviews and provide firm acceptance of new business submissions, as well as suitability reviews for accounts clearing through National Financial Services (NFS) as well as accounts held directly with various sponsors/carriers. In this role—and in all roles at MassMutual—you will demonstrate accountability, agility, inclusivity, business acumen, and courage, even in difficult situations. We also highly value strong communication skills, a passion for learning, leadership, resilience, and self-awareness.
The Team
The MML Investor Services (MMLIS) Society1851 Wealth Management Team provides white-glove, concierge-level operational support and service to our top-tier Wealth Management advisors. We review and process all MMLIS new business for these advisors and facilitate most post-account-opening functions. Our strategy is to grow and retain our most successful and influential advisor population nationwide by providing an operational experience that is laser-focused on making it easy to do business with us. We provide tailored telephone support and partner closely with all Service and Operations areas within MMLIS, including MMLIS Product, MMFA Leadership, Legal, and Compliance.
Key Responsibilities Include But No Limited To
- Conduct back-office reviews and provide firm acceptance of new and existing submissions related to primarily: brokerage, advisory, variable annuity, and to a lesser extent various other lines
- Review registered representatives’ trading activity by applying supervisory control procedures and firm policies. Develop subject-matter expertise across the new business lines referenced above, including a solid understanding of the firm’s platforms and systems.
- Determine the root causes of issues, develop solutions, and, when appropriate, resolve matters independently without management supervision
- Implement and manage the firm’s operational and supervisory procedures
- Communicate effectively with registered representatives, agency personnel, and internal business partners, including Compliance, Field Inspection, and Regional Supervisory Directors. Perform specialized regulatory reviews of securities, such as options and municipal securities, as needed.
- Resolve complex issues that require advanced critical thinking.
- Consult with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors, providing guidance on suitability concerns and requirements
- Consistently identify trends and report risk-mitigation measures to management.
- FINRA Series 7 & 24 required at time of application
- 2 years MMLIS experience and / or 3 years experience conducting suitability
- High School Diploma/GED/HiSET
- Principals working 100% remotely may be subject to on-site inspection by MML and/or regulators
- Candidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the Springfield office
- 3 years MMLIS experience and / or 4 years experience conducting suitability reviews within the Alternative Investment space
- Ability to work in a fast-paced, ever-changing environment
- High degree of ownership and sense of urgency
- Superior customer service skills
- Excellent interpersonal skills; a collaborative, self-motivated approach; patience; and an approachable style
- High aptitude for effective problem resolution
- Strong organizational and time-management skills
- College degree preferred, with a concentration in business or finance
- Passion for embracing business process improvement opportunities
- Must be able to think independently and tactfully challenge the opinions of others
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.