Mailroom Assistant | UG Student Job

About MassArt:

NOTE: This position is only open for undergraduate students enrolled in MASSART during the Academic Year 2025-2026.

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Mailroom Assistants (MAs) are vital to the division of Student Development and the Housing & Residence Life team at MassArt. MAs primary responsibility is the management and delivery of paper mail and packages that have arrived to the residence halls. In this role, MAs work to ensure a seamless experience for residential students, professional staff, and offices, receiving letters, bills, packages, greeting cards, and other sentimental and important documents.

As a representative of Housing & Residence Life, MAs are considered role models within their communities in addition to classroom and studio spaces. As the point of contact for residents who have questions and/or concerns about mail, MAs serve as a primary person to troubleshoot mail and package concerns while working. In their role, MAs also offer guidance to residents regarding the mail process and help them learn skills that they will utilize for the duration of their time living on campus.

Each MA is supervised by the Assistant Director of Residence Life. MAs are expected to interact with students, RAs, college staff, and others in a professional and appropriate manner, with intentional effort placed in creating positive and productive working relationships.

Job Description:

Details

• The Mailroom Assistant (MA) position is an appointment for one academic year commencing in mid-August and ending late May. Mid-year hires are appointed for one semester commencing mid-January and ending late May. MAs will be required to sign an employment agreement which is binding for this time period.
• MAs are expected to adopt and adhere to all policies regarding COVID-19 regulations as directed by the U.S. Federal government and the Center for Disease Control (CDC), Commonwealth of Massachusetts, the City of Boston, and MassArt. This includes, but is not limited to: maintaining appropriate physical distancing, wearing a facemask while in public, and practicing good hygiene including vigorous hand-washing.
• Overview of Responsibilities and Expectations:
• Student Centered Service
• Foster a positive experience for residential students and staff through authentic and friendly interactions regarding mail and packages.
• Direct residents to campus resources related to mail and packages as necessary.
• Refer students to on-call staff for issues unrelated to mail and packages.

Administration

• Maintain accurate records of all mail and packages including but not limited to: forwarding addresses, name changes, mailbox combinations.
• Preparing mailbox labels and combination information for students prior to the start of each semester.
• Updating student combination information when room changes occur.
• Use package management software to load packages into the locker system.
• Perform audits of package lockers to identify outdated packages.
• Assist with administrative tasks and participate in training prior to residence hall opening.
• Assist with the sorting and delivery of mail prior to and during residence hall opening
• Be available and present during move-in to assist with any mail related issues
• Be available and responsive to professional and student staff while working.

Teamwork and Supervision

• Work collaboratively with other MAs to ensure seamless service to students and staff.
• Attend team or one-on-one meetings with your supervisor as needed.
• Report community standards or residence hall violations immediately to a staff member and/or the front desk.

General Expectations

• Demonstrate and promote an awareness and appreciation of cultural and individual identity diversity. Strive to make all students feel welcome and respected. Foster a spirit of support and learning about identity, intersectionality, and cultural diversity among residents of your community.
• Be flexible and adaptable to change. Working with human beings is complex and comes with many obstacles that sometimes require deviation and exception from standard practice. Be open to, and willing to accept the level of ambiguity and fluidity that is inherent within both the MA role and the Department of Housing & Residence Life.
• Be prompt and present. It is important that students know who you are, where to find you, and the service you provide.
• Maintain student privacy. As an MA, you will have access to sensitive and confidential information. Sharing sensitive and/or confidential information with others is unacceptable and may lead to disciplinary action.
• Be helpful. Students will come to you with questions about mail and package procedures. Assist them with answering questions and/or referring them to other staff if needed.
• Role model appropriate behavior. Demonstrate familiarity with MassArts policies, code of student conduct and the applicable residence hall policies.
• Maintain high personal and ethical standards. Demonstrate behavior with professionalism appropriate to the position. Staff may be subject to termination if they are found to be in violation of any Residence Hall or College policy.
• Check communication daily. This includes MassArt email, physical mailbox, and other communication points as designated by your supervisor. It is expected that you are able to respond to messages within 48 hours (as necessary).

Time Commitment

• MAs should expect an average of 6-20 hours per a week of regularly scheduled responsibilities.
• MAs will need to return to campus earlier than most students to assist in preparation for mailroom and other mailroom administrative duties.

.Compensation

• Mailroom Assistants will receive an hourly rate of $15.00 per hour and work up to 15 hours per week. Compensation is distributed in the form of a paycheck.

Questions

Please direct questions to the Office of Housing & Residence Life at housing@massart.edu or by phone at (617) 879-7750. For all questions regarding financial aid, please contact the Office of Student Financial Assistance at financialaid@massart.edu or by phone at (617) 879-7849.

Requirements:

Qualifications & Requirements

• All full-time students in good academic and disciplinary standing with the college are invited to apply, residential students preferred.
• Good academic and disciplinary standing throughout the employment term is required.
• MAs must be available to work Monday through Saturday starting at 5:00pm and ending at 8:00pm.

Additional Information:

Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. .

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:

Resumé.