What are the responsibilities and job description for the Insurance Agency Manager position at Massachusetts Association of Insurance Agents Inc.?
Job Description
About Us:
The Number One Insurance Agency, a subsidiary of the Massachusetts Association of Insurance Agents, is a dynamic and client-focused agency committed to providing solutions to meet the unique needs of our members and their clients. With a strong reputation for integrity and excellence, we are looking to fill a key role on our leadership team with a results-driven Insurance Agency Manager.
Position Summary:
We are seeking a highly motivated and experienced Insurance Agency Manager to oversee the daily operations of our agency. This leadership role is responsible for driving sales performance, managing a team of agents, ensuring exceptional customer service, and maintaining compliance with industry regulations.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities
- Lead, mentor, and manage a team of insurance agents to achieve sales and service goals.
- Create and manage the agency budget and monitor agency performance metrics and provide regular reports to senior management.
- Develop and implement effective sales strategies and product/service offerings to drive business growth.
- Recruit, train, and onboard new agents to build a high-performing team.
- Develop and maintain workflow procedures to comply with carrier requirements, E&O protection and excellent customer service.
- Ensure compliance with state and federal insurance regulations.
- Build and maintain strong relationships with clients, carriers, brokers, and vendors.
- Resolve customer issues and complaints promptly and professionally.
- Implement marketing initiatives to increase agency visibility and market share.
Requirements
- Proven experience as an Insurance Agency Manager or similar role with at least 10 years of experience within the industry.
- Active insurance license(s) required: Massachusetts P&C and LAH
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of insurance products, underwriting, and industry regulations.
- Goal-oriented with a track record of meeting or exceeding targets.
- Proficient with AMS software(Epic preferred), Microsoft Office Suite, current and future IT Tools/Apps to drive efficiency.