What are the responsibilities and job description for the insurance customer service position at Mancuso-Nowak Insurance Agency?
Company Description Mancuso-Nowak Insurance Agency is a locally owned and operated independent insurance agency located on Route 9 in Shrewsbury, Massachusetts. The agency offers comprehensive insurance solutions, including automobile, homeowners, life, and business coverage. The team prioritizes personalized customer service, taking time to understand each client’s individual needs and tailoring insurance programs accordingly. Services include risk analysis, registry support, and assistance with claims and billing, as well as providing multiple quotations to help clients secure the best price for the most appropriate coverage.
Role Description This is a full-time, on-site Insurance Customer Service role based in Shrewsbury, MA. The role involves responding to client inquiries by phone, email, and in person, providing accurate information on policy coverage, billing, and claims processes. The team member will assist with policy changes, renewals, and new business applications, and help prepare and process documentation required for underwriting and registry services. Responsibilities also include maintaining up-to-date client records in agency systems, coordinating with insurance carriers to resolve issues, and proactively supporting a positive customer experience through timely, professional communication. The role requires collaboration with colleagues to ensure consistent service standards and a strong client-focused culture.
Qualifications
Role Description This is a full-time, on-site Insurance Customer Service role based in Shrewsbury, MA. The role involves responding to client inquiries by phone, email, and in person, providing accurate information on policy coverage, billing, and claims processes. The team member will assist with policy changes, renewals, and new business applications, and help prepare and process documentation required for underwriting and registry services. Responsibilities also include maintaining up-to-date client records in agency systems, coordinating with insurance carriers to resolve issues, and proactively supporting a positive customer experience through timely, professional communication. The role requires collaboration with colleagues to ensure consistent service standards and a strong client-focused culture.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries and resolve issues professionally.
- Experience focused on Customer Satisfaction and Customer Experience, demonstrating a commitment to building long-term client relationships.
- Effective Phone Etiquette and clear verbal and written communication skills for interacting with clients and carriers.
- Attention to detail and accuracy in handling policy documentation, billing, and registry-related tasks.
- Ability to learn insurance products and agency systems quickly and apply guidelines consistently.
- Comfort working in a fast-paced office environment, managing multiple priorities while meeting deadlines.
- Prior experience in insurance, financial services, or customer support is beneficial.
- High school diploma or equivalent required; additional coursework or licensing in insurance is an advantage.