Quality Assurance Manager

Position Summary

Reporting to the Site Manager, the Quality Manager is responsible for leading the Quality Management System (QMS) and overseeing all PCBA quality assurance operations for this PCBA manufacturer. This role ensures products meet customer, regulatory, and company standards while supporting manufacturing performance and driving continuous improvement. The Quality Manager serves as the primary quality liaison for customers, suppliers, and auditors.

Why Join Us

We offer a competitive and employee-focused benefits package, including:

• 4 weeks of Paid Time Off (PTO)
• Zero out-of-pocket health insurance premiums
• Robust bonus program
• 5% 401(k) company match
• Paid time off during the Christmas holiday season

Key Responsibilities

Quality Leadership

• Lead daily quality assurance and inspection activities to support production and on-time delivery.
• Supervise Quality Supervisors, Inspectors, Incoming Inspection, and Document Control teams.
• Monitor product quality trends and implement corrective and preventive actions.
• Partner with Production and Engineering to improve processes, reduce defects, and enhance product quality.

Quality Management System (QMS)

• Maintain and continuously improve the QMS to ensure compliance with internal, customer, and regulatory standards.
• Oversee document control, quality records, and procedural accuracy.
• Lead and support internal, customer, and regulatory audits (ISO, FDA, as applicable).
• Participate in Management Review meetings and establish measurable quality objectives.

Quality Assurance & Continuous Improvement

• Drive root cause analysis and corrective action (CAPA) initiatives for nonconformances.
• Analyze quality data, including customer complaints, RMAs, and production metrics, to identify trends and opportunities.
• Review inspection results and approve product release per established procedures.
• Support New Product Introduction (NPI) with risk identification and Design for Manufacturability (DFM) input.

Customer & Supplier Quality

• Act as the primary contact for customer quality issues, complaints, and corrective actions.
• Investigate product returns and communicate findings and resolutions.
• Collaborate with suppliers to resolve quality concerns and improve performance.
• Ensure customer requirements are clearly understood and executed throughout manufacturing.

Qualifications

• Bachelor’s degree in engineering, Quality, Manufacturing, or related field (or equivalent experience).
• 5 years of quality management experience in a manufacturing environment.
• Prior leadership or supervisory experience preferred.
• Experience in printed circuit board assembly (PCBA) or electronics manufacturing required.
• Knowledge of QMS, ISO standards, FDA/GMP requirements (as applicable), and IPC-A-610.
• Experience with root cause analysis, audits, CAPA, and continuous improvement methodologies.
• Strong leadership, analytical, organizational, and communication skills.

Core Competencies

• Leadership and team development
• Quality Management Systems (QMS)
• Regulatory and customer compliance
• Root cause analysis & CAPA
• Continuous improvement
• Customer and supplier quality management
• Data-driven problem solving
• Cross-functional collaboration

Physical Requirements

• Ability to work across office and manufacturing floor environments.
• Regular standing, walking, sitting, and computer use.
• Occasional lifting up to 25 pounds.

Supervisory Responsibilities

Directly manages Quality Supervisors, Quality Inspectors, Incoming Inspection, and Document Control personnel. Responsible for coaching, performance management, scheduling, and ensuring overall team effectiveness.

Salary: $110-$130 base salary, bonus free healthcare for individuals and small out of pocket for family; generous PTO plan.