What are the responsibilities and job description for the Wingate Christiansburg, FRONT DESK AGENT position at Masa Hotel Group?
Job description
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
Requirements
- Customer service
- Excellent communication and organizational skills
- Be at work on time and dependable
- Great personality with a can do attitude
Job Types: Part-time, Full-time
Pay: $11.00 - $19.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $11 - $19