What are the responsibilities and job description for the Front Desk Associate position at Homewood Suites by Hilton Christiansburg?
Overview
We are seeking a dedicated and enthusiastic Front Desk Associate to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a background in hospitality management, possess strong communication skills, and be able to handle various front desk operations efficiently. I am currently seeking to fill a full time day shift position from 7-3 pm. I am also seeking to fill a part-time evening shift from 3-11 and 5-9.
Responsibilities
- Greet guests warmly upon arrival and check them in/out promptly.
- Manage reservations, cancellations, and modifications using multi-line phone systems.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle guest inquiries and resolve any issues or complaints with professionalism and courtesy.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
- Assist with administrative tasks as needed, including data entry and record keeping.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in hospitality or hotel management preferred.
- Bilingual or multilingual abilities are a plus for effective communication with diverse clientele.
- Proficient in phone etiquette and managing multi-line phone systems.
- Familiarity with resort operations and front desk procedures.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal skills to foster positive relationships with guests and team members. Join our team as a Front Desk Associate where you can make a difference in the guest experience while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $16