Teller / Member Service Representative

POSITION OVERVIEW:

The Teller/Member Services Representative (MSR) serves as the face of the credit union by delivering high-quality, personalized service to members. This dual-role position requires an individual who is comfortable processing routine financial transactions while also assisting with a wide variety of member services. A Teller/MSR is expected to exhibit professionalism, accuracy, and integrity while embodying the credit union's mission of improving the financial lives of its members.

RESPONSIBILITIES:

Teller Functions:

Process a variety of financial transactions including but not limited to: Deposits, withdrawals, transfers, loan and credit card payments, cash advances, money orders, and cashier’s checks

Balance cash drawer daily and adhere to cash handling procedures

Identify and report discrepancies, suspected fraud, or security concerns

Maintain confidentiality of member information and transactional data

Cross-sell credit union products and services at the teller line

Member Services Functions:

Open new accounts, including checking, savings, certificates, IRAs, and club accounts

Assist members with account maintenance: address changes, name changes, account titling, etc.

Order debit cards, process wire transfers, and enroll members in digital banking

Educate members on available services and promote usage (e.g., mobile banking, e-statements)

Assist with fraud reporting, disputes, and account security concerns

Make outbound calls to follow up with members or promote new offerings.

Respond promptly and professionally to member inquiries in person, by phone, or email

Compliance and Operations:

Ensure compliance with federal regulations (e.g., BSA, OFAC, Reg CC) and credit union policies

Maintain accurate records of financial transactions, documentation, and correspondence

Participate in internal audits, operational checklists, and required trainings.

Monitor and protect sensitive member data and secure workstations and cash drawers

QUALIFICATIONS:

High school diploma or equivalent required

Prior teller, banking, or cash handling experience preferred

Strong interpersonal and communication skills

Team-oriented with a willingness to support co-workers and branch goals

Excellent attention to detail and accuracy

Comfortable working in a fast-paced environment with minimal supervision

Proficiency in Microsoft Office and digital systems; ability to learn new software

WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger/handle/feel, talk, and hear. The employee is frequently required to reach with hands and arms and is occasionally required to stand, walk, climb, balance, stoop, kneel, and crouch.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

Marshland Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. We provide reasonable accommodation to applicants with disabilities upon request.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you comfortable working in a fast-paced environment where you must handle multiple tasks simultaneously?
• What is your availability (days/times) to work in this position?
• If you are selected for employment, do you consent to complete a pre-employment drug screen and background check as a condition of employment?
• Do you have experience handling cash, checks, or electronic transactions? Please explain.

Work Location: In person