What are the responsibilities and job description for the Teller / Member Services Representative position at Alive Credit Union?
Company Description
Alive Credit Union® (ACU), headquartered in Jacksonville, Florida, is a highly ranked financial institution nationally recognized for its dedication to serving diverse communities. As a Juntos Avanzamos, BankOn Certified, and low-income designated credit union, ACU offers financial services and wellness programs specifically tailored to underserved populations. ACU has proudly partnered with the healthcare community since 1954, serving employees from renowned organizations, while also expanding to assist retail businesses and residents of Duval, Clay, Nassau, St. Johns, and Baker counties. Guided by the cooperative value of "people helping people," the credit union is committed to empowering members and their families with financial solutions that improve their lives.
Role Description
This full-time, on-site role is based in Jacksonville, FL. The Teller/Member Services Representative will provide exceptional customer service by assisting members with transactions, responding to inquiries, and helping address account-related needs. Responsibilities include processing deposits, withdrawals, and loan payments, explaining credit union products and services, maintaining accurate financial records, and resolving member concerns efficiently. The individual in this role will also promote financial wellness and identify opportunities for members to benefit from ACU’s range of services.
Qualifications
- Customer Service and Interpersonal Skills: Strong ability to engage with members, provide excellent customer support, and build lasting relationships.
- Cash Handling and Financial Transactions: Experience in handling cash, balancing cash drawers, and performing financial transactions with accuracy and attention to detail preferred.
- Sales and Product Knowledge: Knowledge of a range of financial products/services and ability to promote these offerings to meet member needs preferred.
- Communication and Problem-Solving Skills: Excellent verbal and written communication to address customer inquiries and resolve issues promptly and professionally.
- Technical Proficiency: Familiarity with banking and financial systems and the use of software for processing transactions and account management preferred.
- Relevant Experience: Experience in banking, financial services, or a related customer-facing role preferred.
- Educational Background: High school diploma or equivalent; additional education or training in finance or customer service is a plus.