What are the responsibilities and job description for the Automotive Service Advisor position at Marshfield Chevrolet?
NOW HIRING — SERVICE ADVISOR
Marshfield Chevrolet is looking for a motivated, customer-focused Service Advisor to join our team!
We’re looking for someone who can build relationships with our customers, communicate clearly, and help keep our service department running efficiently. Automotive experience is preferred, but we’re also interested in candidates with strong customer service and sales skills who are willing to learn.
JOB DESCRIPTION
As a Service Advisor at Marshfield Chevrolet, you will serve as the primary point of contact between our customers and technicians. You’ll help customers understand their vehicle's needs, recommend appropriate maintenance and repairs, and make sure each customer receives an excellent service experience from check-in through vehicle delivery.
PRIMARY RESPONSIBILITIES
- Greet customers and determine their vehicle service and repair needs
- Create accurate repair orders and document customer concerns
- Communicate customer concerns clearly to technicians
- Review technician inspections and recommendations
- Present recommended maintenance and repairs to customers
- Actively offer needed maintenance, preventative services, and repair recommendations
- Provide accurate estimates and obtain customer authorization
- Keep customers updated on the status of their vehicle
- Communicate changes in price, repair needs, or completion times
- Work with technicians to keep repairs moving efficiently
- Schedule service appointments and follow up with customers
- Review completed repairs and invoices with customers
- Assist with warranty and service contract repairs when necessary
- Maintain accurate customer and vehicle records
- Follow up on declined services and future maintenance needs
- Help maintain strong customer satisfaction and CSI scores
- Build long-term relationships with our customers
WHAT WE'RE LOOKING FOR
- Excellent communication and customer service skills
- Strong sales ability and willingness to recommend needed services
- Organized and able to manage multiple customers and repair orders
- Comfortable working in a fast-paced environment
- Dependable and professional
- Positive attitude and team mentality
- Basic automotive knowledge preferred
- Previous dealership or service advisor experience is a plus
- Comfortable using computers and dealership management systems
- Valid driver's license
THE RIGHT PERSON FOR THIS POSITION
We're looking for someone who understands that a great Service Advisor does more than write repair orders.
You should be able to listen to the customer, identify their needs, communicate the technician's recommendations, and confidently explain the value of maintaining and repairing their vehicle.
The right candidate will be comfortable talking with customers, making recommendations, following up, and asking for the sale while always putting the customer's needs first.
WHY MARSHFIELD CHEVROLET?
Family-owned and serving the community since 1926
Competitive compensation
Opportunity to earn more based on performance
Established service department and customer base
Training and opportunities for advancement
Team-oriented work environment
Opportunity to build a long-term career in the automotive industry
APPLY TODAY!
Marshfield Chevrolet
14963 MO-38
Marshfield, MO 65706
417-943-4065
If you're motivated, enjoy working with people, and want an opportunity where your customer service, sales ability, and performance are rewarded, we'd like to meet you.
Apply today or stop by Marshfield Chevrolet and speak with us in person!
MARSHFIELD CHEVROLET
Driving America Forward Since 1926.
Pay: $56,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Professional development assistance
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $56,000 - $75,000