What are the responsibilities and job description for the Operations Coordinator position at Marshall University?
Marshall University seeks a detail-oriented and student-focused Operations Coordinator to join the Bursar’s Office. This position is responsible for administering due diligence for campus-based loan programs, counseling students on repayment options, and assisting with tuition and fee assessments. The Operations Coordinator will also manage payment agreements and provide guidance on student services.
This role requires strong customer service skills, adherence to federal, state, and university policies, and the ability to collaborate effectively in a cross-trained team. The ideal candidate will thrive in a fast-paced environment, manage multiple responsibilities with accuracy, and demonstrate professionalism, clear communication, and a commitment to student success.
Knowledge, Skills, and Abilities
Knowledge, Skills, and Abilities
- Strong customer service and interpersonal skills
- Proficiency in Microsoft Office
- Effective written and verbal communication
- Demonstrated professionalism, confidentiality, and attention to detail in handling financial and student records.
Job Duties
- Manage office communications by monitoring inquiries, routing messages to the appropriate staff, and ensuring timely, professional responses to students, families, and campus partners.
- Support student account management, including generating collection notices, counseling students on repayment options, and maintaining accurate documentation.
- Provide high-quality customer service by addressing questions related to tuition, billing, fees, and payment plans, while maintaining confidentiality and professionalism.
- Assist with office operations by answering incoming calls, directing inquiries, and providing front desk coverage during peak periods or staff absences.
Qualifications
Must be able to perform all essential job duties as outlined in the job description.
Required Qualifications
Education
Bachelor’s degree
Experience
Minimum of 2 years of related business office experience.
Preferred Qualifications
Education
Bachelor’s degree in a finance-related field
Experience
2 years of experience working in higher education or a student services setting.
Posting Detail Information
Posting Number MU1191E Open Date 10/02/2025 Close Date Open Until Filled Yes Special Instructions SummarySalary : $38,722 - $44,531
