Operations Coordinator

Position Details

Get to Know Us!

Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:

• Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
• Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
• Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
• Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
• Cultivate the development of an inclusive, just, and equitable community.
  
  

Come Meet Marshall and discover what it means to be part of the Marshall University family!

Come join our Herd!

We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.

• Work week is 37.5 hrs.
• A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
• Holidays – Employees receive 13 Paid Holidays
• Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
• Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
• Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
• Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
• Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
• Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.
  
  

                            We are . . . Marshall!

Position Information

Position Title Operations Coordinator Banner Position Number 000963 E-Class CX - Class Exempt FT - .53 or > Department Bursar's Office - MU4200 Job Description

Marshall University seeks a detail-oriented and student-focused Operations Coordinator to join the Bursar’s Office. This position is responsible for administering due diligence for campus-based loan programs, counseling students on repayment options, and assisting with tuition and fee assessments. The Operations Coordinator will also manage payment agreements and provide guidance on student services.

This role requires strong customer service skills, adherence to federal, state, and university policies, and the ability to collaborate effectively in a cross-trained team. The ideal candidate will thrive in a fast-paced environment, manage multiple responsibilities with accuracy, and demonstrate professionalism, clear communication, and a commitment to student success.

Knowledge, Skills, And Abilities

• Strong customer service and interpersonal skills
• Proficiency in Microsoft Office
• Effective written and verbal communication
• Demonstrated professionalism, confidentiality, and attention to detail in handling financial and student records.
  
  

Job Duties

• Manage office communications by monitoring inquiries, routing messages to the appropriate staff, and ensuring timely, professional responses to students, families, and campus partners.
• Support student account management, including generating collection notices, counseling students on repayment options, and maintaining accurate documentation.
• Provide high-quality customer service by addressing questions related to tuition, billing, fees, and payment plans, while maintaining confidentiality and professionalism.
• Assist with office operations by answering incoming calls, directing inquiries, and providing front desk coverage during peak periods or staff absences.
  
  

Salary Range $38,722 - $44,531 - Salary is commensurate upon education, experience and internal equity Salary Type Salary Time Type Full-Time Work Location MU - Marshall University

Qualifications

Must be able to perform all essential job duties as outlined in the job description.

Required Qualifications

Education

Bachelor’s degree

Experience

Minimum of 2 years of related business office experience.

Preferred Qualifications

Education

Bachelor’s degree in a finance-related field

Experience

2 years of experience working in higher education or a student services setting.

Posting Detail Information

Posting Number MU1191E Open Date 10/02/2025 Close Date Open Until Filled Yes Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor's Degree?
• Yes
• No
  

Applicant Documents

Required Documents

• Resume
• Cover Letter
  
  

Optional Documents