Multi-Unit Manager

The Multi-Unit Manager oversees multiple airport and resort retail locations, including food and beverage operations, ensuring strict adherence to elevated food safety, sanitation, waste control, and regulatory standards. This role drives operational excellence and sales performance across all stores, provides leadership to store teams, maintains consistent brand standards, and partners with cross-functional teams to achieve strong financial results while delivering an exceptional guest experience.

 Key Impact

• Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.
• Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.

Key Responsibilities:

• Operational Leadership & Property Accountability 

• Lead sales growth, customer experience, operational execution, shrink reduction, labor productivity, and expense control across all assigned stores within one property. 

• Translate company sales and operational priorities into clear expectations, routines, and action plans for Store Managers and frontline teams. 

• Analyze store performance, identify root causes, and implement practical plans that improve profitability, compliance, service, and execution consistency. 

• Maintain strong partnerships with airport, resort, landlord, vendor, and cross-functional business partners to support smooth property operations. 

People Development & Leadership Capability 

• Recruit, coach, develop, engage, and retain high-performing Store Managers and store teams. 

• Set clear performance expectations, provide regular feedback, and support corrective action when performance or behavior does not meet standards. 

• Build leadership capability through in-store coaching, performance routines, onboarding support, succession planning, and talent development. 

• Create an accountable, inclusive, customer-focused culture aligned with company values and operational expectations. 

Operational Excellence & Business Performance 

• Deliver sales, labor, shrink, cost, inventory, customer experience, food safety, health and safety, and compliance targets across assigned stores. 

• Use sales trends, operational reporting, audit results, labor metrics, shrink reporting, and scorecards to identify risks, priorities, and improvement opportunities. 

• Ensure consistent execution of company standards, including merchandising, replenishment, receiving, inventory control, cash handling, waste control, and standard operating procedures. 

• Stabilize underperforming or high-risk stores through targeted coaching, corrective action planning, follow-up routines, and measurable performance improvement plans. 

Risk, Compliance & Operational Controls 

• Ensure assigned stores comply with company policies, operational standards, financial controls, airport or resort requirements, food safety, health and safety, and regulatory expectations. 

• Partner with Profit Protection, Risk Management, People, Facilities, and Operations teams to resolve issues and strengthen operational controls. 

• Support audits, operational assessments, investigations, corrective action planning, and issue resolution as required. 

• Responsible for carrying and securely managing keys for store and storage areas, following all company key-control procedures, and immediately reporting lost or missing keys. 

• Sales Enablement, Initiative Execution & Field Partnership 

• Enable sales performance by coaching Store Managers and teams on selling behaviors, product knowledge, customer engagement, conversion, and average transaction value. 

• Partner with Commercial, Buying, Central Operations, and field leadership to improve merchandising, inventory flow, product availability, and sales execution within the assigned property. 

• Lead property-level deployment of sales initiatives, operational programs, remodels, new store openings, training rollouts, and business transformation efforts. 

• Share field insights, emerging risks, performance trends, and recommended actions with field and enterprise leadership teams. 

Compensation- $82,800 - $96,320

Salary : $83 - $96