Flexible Benefits Client Service Representative

Our not-so-secret sauce.

Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a MEBS TPA Client Service Representative I at Marsh McLennan Agency (MMA)

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our MEBS TPA Client Service Representative I on the MMA National Team, you’ll provide responsive service for information inquiries for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan. Representatives may be required to research and resolve issues related to benefits. Colleagues will build and maintain rapport with clients and work collegially as a supportive member of the production team for the benefit of the clients and internal partners. You’ll maintain open, effective communication and timely follow-up.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Take ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.

Maintain proper documentation on coverage, eligibility and exceptions.

Document customer contact completely within client management system.

Ensure all business results (quality, production, and time service) meet standards.

Maintain daily client management functions in system applications, as required.

Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portabili

The Accountant will be responsible for overseeing day-to-day accounting functions, ensuring the accuracy and integrity of financial information, and supporting various compliance and reporting activities within the team.

We will count on you to:

• Manage the monthly closing process, including flash reporting and commentary, in collaboration with the Accounting Operations (AO) in KL and the Centre of Excellence (COE) in Mumbai.
• Conduct variance analysis and review account reconciliations, journal entries, and balance sheet analyses to ensure timely resolution of exceptional items.
• Support audits and act as the primary liaison with internal and external auditors, ensuring compliance with SOX controls and regulatory requirements.
• Oversee quarterly tax submissions and ensure adherence to local statutory and tax accounting and reporting.
• Collaborate with various stakeholders to support finance operating requirements and resolve operational matters.
• Participate in projects affecting the department and its processes, responding to ad hoc requests for financial information and operational analysis.
  
  

What you need to have:

• Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
• Minimum of 8-15 years of relevant accounting experience, preferably in a multinational corporation and the insurance industry.
• Strong knowledge of SOX, US GAAP, Financial Reporting Standards in Singapore, and Singapore tax regulations.
  
  

What makes you stand out:

• Experience in managing compliance and regulatory audits.
• Strong communication and interpersonal skills, with the ability to manage relationships with stakeholders at all levels.
• Previous experience in project management and process improvement initiatives.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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