Director, Client Operations

Company Description

Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at https://www.marsunited.com/.

Overview

Mars United Commerce is seeking a Director, Client Operations. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards. Supports the Lead and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service.

Key Job Responsibilities

• Business Management
• Financials
• Client Liaison
• Onboarding and Training
  
  

Performance Expectations

Business Management

• Partnering Client Lead with annual scope development and custom scope enhancements
• Monitor staff allocation and budgets, flagging changes in scope that affect resourcing and recommends action in partnership with Client Leads
• Manages scopes and process to ensure team is both funded and reports at 90% billable.
• Identify and support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
• Explore new roles or ways of working to meet client needs
• Develop and manage clear communication plans
• Plan and lead weekly meetings to discuss present and future issues/updates
• Support developing and contributing to QBRs
• Design and develop solutions to resolve issues
• Manage team resources (external data sources like Kantar, IC’s, research and report sharing within the team and to input into Marilyn)
• Work closely with New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
• Coordinate agenda and content for VP team meetings
  
  

Financials

• Provide monthly financial updates
• Optimize funding/utilization based on monthly reports
• Review performance data to measure productivity, goal achievement and determine areas needing improvement
  
  

Client/Procurement Liaison

• Work with Client Ops/Procurement to thoroughly know the business
• Participate in Client process changes to share ownership of implementation
  
  

Onboarding and Training

• Onboard new team members and Clients
• Identify and deploy training to improve overall productivity (e.g. brief training)
• Manage ongoing best practices forums
  
  

Skill Sets Required

• Bachelor’s degree in advertising, marketing, business or related field
• 10 Years of Advertising, Digital or Media Agency experience is a requirement.
• Interest in the Operations discipline
• Budget, reconciliation and vendor management experience required.
• Proficiency in Word, Excel and PowerPoint
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to partner with Client Operations and Procurement
• Ability to lead and drive alignment across teams and seniority levels
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution-oriented attitude in accepting work/new challenges
• Desire to learn all aspects of the assigned client scope of work and tactics
• Effective interpersonal skills working well across functions
• Conscientious work ethic
• Ability to create and manage to an estimate, mitigating financial risk
• Resourcing and staffing management experience required
• Cross functional team leadership experience required.
• Sound decision-making skills based in agency, client, and industry knowledge.
  
  

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

Compensation Range: $119,510- $188,025 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be February 28, 2026.

All your information will be kept confidential according to EEO guidelines.