What are the responsibilities and job description for the Front Desk Supervisor (OPEN AVAILABILITY) position at Marriott?
Supervisory Responsibilities:
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Essential Job Functions:
- Supervise the Front Desk, Bell Stand, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
- Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
- Manage multiple activities often in stressful situations.
- Works with associates to provide outstanding customer service to guests.
- Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
- Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
- Ability to negotiate with confidence and to persuasively resolve guest issues.
- Communicate and counsel associates as necessary.
- Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
- Organize oneself, one’s work, and the efforts of others and be attentive to detail.
- Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.