What are the responsibilities and job description for the Front Desk Supervisor position at Hilton Grand Vacations?
Come join our new and breathtaking 100 suite Liberty Place Charleston, a Hilton Club, the site of the historic Liberty Tree. History is in the making with our Connie-Award winning team of 55, and we are eager to welcome you into our evolving culture where we are #LITWithLiberty every day in serving each other, our Owners and guests.
We are looking for a Front Desk Supervisor to join our us at Liberty Place Charleston. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
Responsibilities Include:
- Greet and meet owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Coordinate and supervise reservations.
- Ensure all Front Office quality standards are aligned with and all policies and procedures are consistently applied.
- Maintain a house bank and ensures deposit accurately reports the daily transactions.
- Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Collaborates with all resort departments to meet guest expectations.
- Corresponds to social media and guest member relations in a timely manner.
- Trains, supervises, schedules and assists in evaluating Team Members.
- Any other duties that may be necessary to daily functioning of the resort.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- High School Graduate or equivalent experience
- Able to work flexible schedules including mornings, evenings, weekends, and holidays
- 1-3 years of related experience
- 1 years of Supervisory experience
- Demonstrates problem-solving, analytical, and conceptual skills
- Strong written and oral interpersonal skills with the ability to build and maintain productive working relationships
- Displays effective organizational skills, including the ability to optimally prioritize and balance multiple tasks in timeframes within a small team.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping.
- Timeshare/Vacation Ownership experience
- 2 years of Supervisory experience effectively