What are the responsibilities and job description for the Front Desk Agent position at Marriott?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. Knowledge of Fosse, a plus as this is a new Marriott. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Bilingual candidates are highly encouraged to apply.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage front desk operations including check-ins and check-outs.
- Answer phone calls promptly, utilizing phone systems to assist guests with inquiries.
- Handle reservations and cancellations with accuracy.
- Perform data entry tasks to maintain updated guest information in our systems.
- Assist with administrative duties such as proofreading documents and managing correspondence.
- Provide information about local attractions, services, and hotel amenities.
- Address guest complaints or concerns in a professional manner.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements
- Proven experience in customer support or front desk operations is preferred.
- Bilingual skills are a plus, enhancing communication with diverse guests.
- Strong computer literacy with proficiency in data entry and administrative software.
- Excellent proofreading skills to ensure accuracy in documentation.
- Familiarity with phone systems and handling multi-line calls effectively.
- Ability to multitask while maintaining attention to detail in a fast-paced environment.
- Strong interpersonal skills with a focus on providing outstanding service.
- Previous experience as a personal assistant is advantageous but not required.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Hotel Management Company Hiring for all Positions
Up and coming large hotel in Buena Park under renovations, soon to be one of the nicest on Beach Blvd.
Front Desk Agent Starting at $18.50/hour
Maintenance/Janitorial Starting at $19.00-$20.00/hour
Housekeeping Starting at $17.00/hour
Hotel Experience a plus, seniors and students welcome.
Full and part time positions available
Send resume to mannarealty888@gmail.com
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Work Location: In person
Salary : $19 - $20