What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn La Mirada?
BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
ESSENTIAL FUNCTIONS:
- Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%)
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. (50%)
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)
- Cancel room reservations according to procedures. (5%)
- Walk customers in a professional and courteous manner according to procedures. (5%)
NON-ESSENTIAL FUNCTIONS: (5%)
- Inventory guest room keys according to policy and request re-keying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Job Type: Part-time
Pay: $16.90 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $17