What are the responsibilities and job description for the Call Center-Intake RMA Support position at Marquee Staffing - OC?
Job Summary:The Technical Support Representative is responsible for the call intake portion for Customer feedback and Returned Material Approval (RMA) process. Call intake includes detailed documentation of all aspects of the customer interaction and solution. Additional duties include follow-up for repair & replacement requests, confirmation of repair fees and logistics activities. Customers supported include internal and external customers (biomedical and other hospital personnel).100% Onsite, No Remote Work Duties & Responsibilities:Promptly document all customer complaints, service requests & other customer feedback per the Quality System.Enter all feedback and requests into reporting systems (Salesforce.com)Create and Issue RMAs to customers and create Orders in ERP system for replacement product.Follow-up on repair/replacement orders and customer shipments of reported material.Perform all other duties as assigned or required.Minimum & Preferred Qualifications and Experience:Minimum Qualifications:Minimum 1 year related experience in a call center/customer support.Must be a self-starter, a "hands-on" individual who enjoys challenges and is dedicated to getting the job done with minimal support and direction.Must be comfortable using a PC and be able to effectively use various MS Office applications.Must be able to effectively communicate (reading, writing & speaking) in English.Preferred Qualifications:Experience with general use of Customer Relationship Management applications (e.g. Salesforce.com)Experience with general use of ERP & Ordering systems.Education:Administrative degree or technical experience preferred.Company DescriptionMarquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities.Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path.Apply with us today!
Salary : $25 - $28