GSOC Operator Analyst

Must Have GSOC Experience.

The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company, including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units. You will utilize software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.

Responsibilities Include:

• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security-related topics.
• Review, analyze, and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders. 
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
• Complete risk and intelligence-driven reports to Global Security & Resiliency and other stakeholders.
• Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately.
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
• Monitor access control and CCTV systems for alarms and coordinate appropriate responses.
• Draft and send emergency mass notifications and other crisis communications.

Qualifications:

• Must have Valid State BSIS California Guard Card.
• Excellent communication, leadership, grammar, spelling, and writing skills.
• Ability to remain calm and make decisions in emergency situations.
• Knowledge of security protocols and procedures.
• Bachelors degree preferred and or equivalent related work experience.
• 3 years experience in security, law enforcement, military, or related field.
• Must be able to type 55 to 75 words per minute.
• An understanding of security operations and Incident Command Systems.
• Strong interpersonal, critical thinking, and time management skills.
• Ability to multitask and prioritize your assigned task in a timely manner.
• A great communicator that gets the value of teamwork.
• Strong analytical and problem-solving skills.
• Comfortable in an ever-changing, fast-paced, and stressful environment.
• Proven experience working in a call center representative and/or security command center operator.
• Must successfully pass Pre-Employment background check.

Pay and Benefits:

• $31.05/hourly
• Insurance: medical, vision and dental
• Short-term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity the protection
• Paid training
• Paid time off
• Competitive compensation
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities