GSOC Operator Analyst

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Must Have GSOC Experience.

Responsibilities:

• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security-related topics.
• Review, analyze, and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders. 
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
• Complete risk and intelligence-driven reports to Global Security & Resiliency and other stakeholders.
• Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately.
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
• Monitor access control and CCTV systems for alarms and coordinate appropriate responses.
• Draft and send emergency mass notifications and other crisis communications.

Qualifications:

• Must have Valid State BSIS California Guard Card.
• Excellent communication, leadership, grammar, spelling, and writing skills.
• Ability to remain calm and make decisions in emergency situations.
• Knowledge of security protocols and procedures.
• Bachelors degree preferred and or equivalent related work experience.
• 3 years experience in security, law enforcement, military, or related field.
• Must be able to type 55 to 75 words per minute.
• An understanding of security operations and Incident Command Systems.
• Strong interpersonal, critical thinking, and time management skills.
• Ability to multitask and prioritize your assigned task in a timely manner.
• A great communicator that gets the value of teamwork.
• Strong analytical and problem-solving skills.
• Comfortable in an ever-changing, fast-paced, and stressful environment.
• Proven experience working in a call center representative and/or security command center operator.
• Must successfully pass Pre-Employment background check.
  

Pay and Benefits:

• $31.05/hourly
• Insurance: medical, vision and dental
• Short-term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity the protection
• Paid training
• Paid time off
• Competitive compensation
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities